HSMAI STUDENT CHAPTER Stay Ahead of the Curve As the three-time winner of the HSMAI Student Chapter of the Year Award, the James Madison University HSMAI Student Chapter knows exactly what it takes to get students ready for the ever-evolving world of hospitality. More than just a name to add on your resume, we offer the opportunity to connect with talented professionals, develop valuable leadership skills, and tap into ongoing educational experiences. Join soon and get a headstart on your career. A Competitive Edge: The industry contacts, business experience, and knowledge needed to find jobs and create a successful future in hospitality Expanded Curriculum: HSMAI programs and education that will complement academic coursework Leadership Building Experience: Learn how to be a better leader in your local HSMAI chapter or in your collegiate chapter Mentoring: Connect with today’s leaders through chapter and program participation Industry Experience: Internships and participation in professional chapter educational programs Certified Revenue Management Analyst (CRMA) Certification The Certified Revenue Management Analyst (CRMA) Certification is designed for hospitality students who are pursuing a career...
My Revenue Hub
The HSMAI Revenue Advisory Board have selected specific news, insights, education, jobs and more. Let us do the work filtering the relevant information for you.
FASTRACK YOUR REVENUE PROFICIENCY!
It takes a long time to train a new person for the revenue Department. Speed up the process with an online study program. HSMAI have developed a course especially for people who have less than two years experience in revenue functions. The “Certificate in Revenue Management (Hospitality)”. Start anytime, study anywhere.
ARE YOU CERTIFIED?
Get certified and boost your professional status. Executive certification offers you the chance to confirm your knowledge, experience, and capabilities in the field of revenue management. Get your CRME designation from HSMAI now….read more
Your name, CRME
HOTEL REVENUE INSIGHTS
Key Drivers of Change in the Hotel Industry for 2025
Insights from across HSMAI’s Advisory Boards highlight several influential forces shaping the year ahead in hospitality. By learning from these innovators, hotel professionals across all commercial functions can adopt strategies that enhance guest experiences, leverage advanced technology, and adapt to evolving market dynamics. Major Hotel Brands are investing in commercial strategy, personalized experiences, robust loyalty programs, and dynamic pricing models. By focusing on guest-centric innovations, seamless technology adoption, and leveraging scale for strategic advantage. Alternative Accommodation Models are redefining travel experiences with their focus on personalization, flexibility, and unique offerings. By curating local partnerships and distinctive experiences, these providers appeal to modern travelers seeking more than just a place to stay. Hotels can differentiate themselves by incorporating local culture and offering bespoke experiences that cater to evolving traveler desires. Tech Giants are offering technology that is transforming hotels at all levels. From AI-powered advertising and data analytics to enhanced customer engagement tools, embracing these technologies allows hotels to harness data effectively, personalize guest interactions, and improve overall efficiency. Boutique and Lifestyle Brands are setting themselves apart through compelling narratives and personalized service offerings. Developing a strong brand identity not...
Hospitality’s Leading Voices: Series 3
This month, Hospitality’s Leading Voices invites you into the world of Small Luxury Hotels of the World (SLH), where every stay is a story. In an exclusive conversation, Richard Hyde, COO of SLH, reveals how this global collection of boutique properties is setting the standard for intimate luxury. With a passion for boutique hospitality and decades of experience, Richard shares how SLH bridges the gap between independently spirited travellers and unique, small-scale luxury hotels. From the impact of post-pandemic travel trends to the rise of “slow travel,” Richard offers a fascinating glimpse into the evolving desires of today’s luxury traveller. About SLH Can you introduce us to SLH (Small Luxury Hotels of the World)? SLH truly embodies its name: we’re all about small, luxury hotels located around the world. Our average hotel size is 48 rooms, though recently we’ve seen a trend toward even smaller properties, with an average this year of just 38 rooms. We’re proud to have reached over 600 hotels globally, with more than half located in Europe, which has a wealth of boutique, family-owned properties. Italy is particularly popular for us, with 86 hotels—a classic destination that epitomizes...
Regional Conferences
Events for Revenue people
Events
Regional Conferences
Events for Revenue people
REVENUE ARTICLES
REVENUE ROUNDTABLES
2) Chief Revenue Officers Executive Roundtable
21st March, 2018 – Singapore
Chief Revenue Officers Roundtable – Australia/Pacific
26th March, 2018 – Sydney
Chief Revenue Officers Roundtable – Australia/Pacific
25th July, 2018 – Sydney
Chief Revenue Officers Executive Roundtable
17th October, 2018 – Singapore
Note: Roundtables are Invitation-only events
Please contact us if you lead the Revenue function for your hotel chain or company and you would like to be on the invitation list.
JOBS
Economics and Business
Service design is a form of conceptual design that involves the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between the service provider and its customers.

Service Management
Service design may function as a way to inform changes to an existing service or create a new service entirely. The purpose of service design methodologies is to establish best practices for designing services according to both the needs of customers and the competencies and capabilities of service providers.

Administrative Service
If a successful method of service design is employed, the service will be user-friendly and relevant to the customers, while being sustainable and competitive for the service provider. For this purpose, service design uses methods and tools derived from different disciplines, ranging from ethnography
