NEWS & INSIGHTS FOR HOTELS & RESORTS

Standalone Hotels: Stop Copying Brands, Start Thinking Smarter

Standalone Hotels: Stop Copying Brands, Start Thinking Smarter

14th April 2025

Standalone Hotels: It’s Time to Stop Copying Big Brands & Start Thinking Smarter Geetika Bahri Jain Director of Distribution Services - APAC at Radisson Hotel Group At a recent industry [...]

Debunking Commercial Strategy Myths

Debunking Commercial Strategy Myths

4th April 2025

Debunking Commercial Strategy Myths Kelly McGuire HSMAI Americas Board of Directors In January, I had the opportunity to moderate the panel “Driving Excellence: Building a Unified Commercial Strategy” at the [...]

Rising Above Uncertainty – How Tomorrows Hotel Leaders are Taking on Today’s Challenges

Rising Above Uncertainty – How Tomorrows Hotel Leaders are Taking on Today’s Challenges

4th April 2025

Rising Above Uncertainty – How Tomorrows Hotel Leaders are Taking on Today’s Challenges Recent discussions with and Menti poll results from all three of HSMAI’s Rising Leader Councils have identified [...]

Commercial Strategy is Evolving, so is our Annual Conference

Commercial Strategy is Evolving, so is our Annual Conference

4th April 2025

COMMERCIAL STRATEGY IS EVOLVING AND SO IS OUR CONFERENCE In today’s world, commercial success doesn’t happen in silos. It’s built at the intersection of sales, marketing, distribution, and revenue optimisation—with [...]

[On-demand webinar] Cendyn & Google present: Crash course on digital marketing for hotels in 2025

[On-demand webinar] Cendyn & Google present: Crash course on digital marketing for hotels in 2025

25th March 2025

[On-demand webinar] Cendyn & Google present: Crash course on digital marketing for hotels in 2025 Tune in for an action-packed webinar where Cendyn and Google team up to give hoteliers [...]

Travel Trends 2025

Travel Trends 2025

25th March 2025

Travel Trends 2025 As the world continues to evolve, so do the ways we travel. In 2025, new trends will reshape the travel industry, from personalized in-flight entertainment and nostalgic [...]

Capturing the Hearts of Gen Z and Millennial Travelers

Capturing the Hearts of Gen Z and Millennial Travelers

25th March 2025

Capturing the Hearts of Gen Z and Millennial Travelers Natasha Roque, Manager, MDS Guide (Marriott Digital Services, Customer Success) Marriott International, Rising Marketing Leader Council Member Hotels must continuously adapt [...]

Setting New Standards: The Latest in Hotel Content Distribution

Setting New Standards: The Latest in Hotel Content Distribution

25th March 2025

Setting New Standards: The Latest in Hotel Content Distribution HTNG, HEDNA, and OpenTravel have collaborated to publish a new OpenTravel 1.0 release featuring significant enhancements from the HTNG Optimizing Lodging [...]

Doing More with Less: Navigating Talent Challenges in Distribution

Doing More with Less: Navigating Talent Challenges in Distribution

25th March 2025

Doing More with Less: Navigating Talent Challenges in Distribution Andrea Daniels, Global Director, Distribution Partnerships & Strategy – Commercial & Technology, IHG Hotels & Resorts*, HSMAI Global Distribution Advisory Board [...]

How Generative AI is Transforming the Travel Industry

How Generative AI is Transforming the Travel Industry

17th February 2025

Navigating the Future: How Generative Artificial Intelligence is transforming the travel industry While Artificial Intelligence (AI) has been a mainstay of travel technology for a decade or more, there has [...]

Impact of China's reopening on pricing and demand

Impact of China’s reopening on pricing and demand

14th February 2025

Asia-Pacific hotel market: Impact of China's Reopening on Pricing and Demand The hospitality landscape in 2024 is a study in contrasts. As we look toward 2025, global pricing trends reveal [...]

8 game-changing hospitality trends for 2025

8 game-changing hospitality trends for 2025

14th February 2025

8 game-changing hospitality trends for 2025 Get ready for a hospitality transformation in 2025! With new tech-driven trends reshaping guest expectations, discover how hyper-personalization, retail-focused services, and flexible payment options [...]

Motivating Our Peers and Inspiring Collaboration

Motivating Our Peers and Inspiring Collaboration

14th February 2025

Motivating Our Peers and Inspiring Collaboration Tayla Hull, National Sales Manager, The Cosmopolitan of Las Vegas, HSMAI Rising Sales Leader Member As sales leaders it is easy to assume that [...]

Stay Ahead of the Curve

Stay Ahead of the Curve

13th February 2025

HSMAI STUDENT CHAPTER Stay Ahead of the Curve As the three-time winner of the HSMAI Student Chapter of the Year Award, the James Madison University HSMAI Student Chapter knows exactly [...]

Key Drivers of Change in the Hotel Industry for 2025

Key Drivers of Change in the Hotel Industry for 2025

30th January 2025

Key Drivers of Change in the Hotel Industry for 2025 Insights from across HSMAI’s Advisory Boards highlight several influential forces shaping the year ahead in hospitality. By learning from these [...]

Hospitality’s Leading Voices: Series 3

Hospitality’s Leading Voices: Series 3

29th January 2025

Hospitality’s Leading Voices: Series 3 This month, Hospitality’s Leading Voices invites you into the world of Small Luxury Hotels of the World (SLH), where every stay is a story. In an exclusive [...]

How to Use Email to Sleigh Hotel Sales This Holiday Season

How to Use Email to Sleigh Hotel Sales This Holiday Season

18th December 2024

How to Use Email to Sleigh Hotel Sales This Holiday Season By: Haydee Fernandez Associate Director, Customer Benchmarking & Recommendations Thanksgiving, Christmas and New Year provide huge opportunities to connect [...]

Lighthouse Announces $370 Million Series C Investment Led by KKR to Accelerate Platform Innovation and Growth

Lighthouse Announces $370 Million Series C Investment Led by KKR to Accelerate Platform Innovation and Growth

18th December 2024

Lighthouse Announces $370 Million Series C Investment Led by KKR to Accelerate Platform Innovation and Growth Investment supports continued expansion of AI and business intelligence capabilities for over 70,000 hospitality [...]

Building Sales Hunters’ Prospecting Skills

Building Sales Hunters’ Prospecting Skills

18th December 2024

Building Sales Hunters’ Prospecting Skills HSMAI Global’s new Certified Hotel Sales Leader (CHSL) certification is designed to recognize the expertise of hotel sales leaders, emphasizing the most up-to-date sales and commercial principles, [...]

Strategies to Win in the Corporate Transient Segment

Strategies to Win in the Corporate Transient Segment

18th December 2024

Strategies to Win in the Corporate Transient Segment A hotel’s ability to influence and increase market share requires a thoughtful, well-researched strategy. Winning a targeted segment begins months if not [...]

Maximizing Profits: Tips for Selecting the Right Channel Management System for Your Independent Property

18th December 2024

Maximizing Profits: Tips for Selecting the Right Channel Management System for Your Independent Property No hotelier needs to be convinced of the importance of listing their properties on multiple online [...]

Maximizing Profits: Tips for Selecting the Right Channel Management System for Your Independent Property

31st October 2024

Maximizing Profits: Tips for Selecting the Right Channel Management System for Your Independent Property By Duane Overgaard, President of Connectivity and Senior Vice-President of DerbySoft No hotelier needs to be [...]

HSMAI Welcomes Brian Hicks as President & CEO, Continuing the Legacy of Innovation and Leadership | HSMAI Global

31st October 2024

The Hospitality Sales and Marketing Association International (HSMAI) is proud to announce the appointment of Brian Hicks as its new President and CEO. Hicks, a distinguished hospitality leader with more than […]

ON-DEMAND Webinar: Marketing Masterclass, How to Maximize your Hotel’s Seasonal Digital Marketing?

31st October 2024

ON-DEMAND Webinar: Marketing Masterclass, How to Maximize your Hotel's Seasonal Digital Marketing? Q4 is here, and it’s packed with opportunity! Winter travelers are booking 57 days earlier than last year, but [...]

Driving Hotel Sales Through Diverse Marketing Strategies

29th October 2024

Driving Hotel Sales Through Diverse Marketing Strategies HSMAI Global’s new Certified Hotel Sales Leader (CHSL) certification is designed to recognize the expertise of hotel sales leaders, emphasizing the most up-to-date sales and [...]

Generative AI Usage Survey: Sales, Marketing and Revenue Management Teams

29th October 2024

Generative AI Usage Survey: Sales, Marketing and Revenue Management Teams Complete The Survey The HSMAI Foundation has endorsed a research initiative led by Michael J. Goldrich, Founder & Chief Advisor [...]

Generative AI Usage Survey: Sales, Marketing and Revenue Management Teams

29th October 2024

Complete The Survey: https://bit.ly/4dzZfHB The HSMAI Foundation has endorsed a research initiative led by Michael J. Goldrich, Founder & Chief Advisor of Vivander Advisors, on how hotels and their partners [...]

The Hotel Marketer’s Playbook: A Guide to Navigating the Marketing Funnel

16th October 2024

The Hotel Marketer’s Playbook: A Guide to Navigating the Marketing Funnel Travelers today are more spontaneous and enthusiastic about exploring new destinations than ever before. Now’s the time to master [...]

The GDS: A High-Performing Distribution Channel Too Many Hotels Overlook

15th October 2024

The GDS: A High-Performing Distribution Channel Too Many Hotels Overlook Download White Paper How important is it to list on the GDS? And how well does the GDS perform compared […]

Keeping the “Human in the Loop” in travel

14th October 2024

Keeping the "Human in the Loop" in travel Since the release of ChatGPT and other natural language processing (NLP) and large language model (LLM) tools, there has been a never-ending [...]

Call for AI Case Studies: Showcase Your Success at HSMAI Fall 2024 Curate

Call for AI Case Studies: Showcase Your Success at HSMAI Fall 2024 Curate

14th September 2024

Are you a hospitality or tourism company, vendor or consultant who has successfully implemented an AI solution for your business or clients?  We invite you to apply to join us […]

MASTERCLASS: Building your Hotel Sales Strategy for 2025 – Phuket

11th September 2024

Building your Hotel Sales Strategy for 2025 3-Hour, In-person, Instructor-Led Training9:00am - 12:30pm 15th October, 2024 at M Social Hotel Phuket Join us for an exclusive 3-hour workshop designed specifically [...]

MASTERCLASS: Building your Hotel Sales Strategy for 2025 - Bangkok

MASTERCLASS: Building your Hotel Sales Strategy for 2025 – Bangkok

11th September 2024

Building your Hotel Sales Strategy for 2025 3-Hour, In-person, Instructor-led Training9:00am - 12:30pm 15th October, 2024 at Dusit Princess Hotel Bangkok Join us for an exclusive 3-hour workshop designed specifically [...]

How to Create Marketing Content – Bangkok

5th September 2024

How to Create Marketing Content 3-Hour, In-Person, Instructor-Led Training9:00am - 12:30pm 11th October 2024 at Dusit Princess Srinakarin Hotel Unlock your hotel's potential with our engaging workshop designed to enhance [...]

CEO & President HSMAI Global, Americas & Foundation

CEO & President HSMAI Global, Americas & Foundation

21st August 2024

HSMAI is seeking a transformative leader to become its next President & CEO. This visionary executive will provide leadership, foster innovation, and position the association for future growth while championing […]

How is technology driving sustainable change in the hospitality sector?

14th August 2024

Sustainability is, rightly, high on the agenda across the travel industry, and hospitality is no different. Travelers want to know the room they are staying in is as energy efficient [...]

Top 3 Reasons a Hotel-specific CRM Outshines Generic Solutions

14th August 2024

Top three reasons a hotel-specific CRM outshines generic solutions Experience is everything in hotels today. And a Customer Relationship Management (CRM) system designed for hospitality has the power to make [...]

How to Create Marketing Content – Phuket

8th August 2024

How to Create Marketing Content that Connects with your Audience Strategically 3-Hour, In-Person, Instructor-Led Training9:00am - 12:30pm 11th October 2024 M Social Hotel Phuket Unlock your hotel's potential with our [...]

7 design trends to convert travelers on your website

16th July 2024

7 design trends to convert travelers on your website Visiting your hotel’s website has become an almost mandatory part of a traveler’s booking process. It can be the deciding factor. […]

How will AI shape the future of Hospitality

14th June 2024

How will AI shape the future of Hospitality? Senior Commercial Leaders spend an afternoon with a futurist workshopping ideas they think AI could be used for. Artificial intelligence (AI) is [...]

Transforming your hotel website into a room-selling powerhouse

Transforming your hotel website into a room-selling powerhouse

13th June 2024

Transforming your hotel website into a room-selling powerhouse A hotel’s website has become a must for selling rooms online. It allows hoteliers to get direct bookings and to reduce the […]

How Tech Tools Help Navigate Hotel Management Challenges

22nd May 2024

Read the full article at eHotelier.

The Power of Loyalty Programs Plusgrade’s survey

The Power of Loyalty Programs Plusgrade’s survey

22nd May 2024

Read the full article at eHotelier.

Return to Office (RTO) and Hybrid Work Models: Adapting to New Ways of Working

Return to Office (RTO) and Hybrid Work Models: Adapting to New Ways of Working

12th May 2024

Return to Office (RTO) and Hybrid Work Models: Adapting to New Ways of Working{{ vc_btn: title=DOWNLOAD+FULL+REPORT&shape=square&color=success&align=center&i_icon_fontawesome=fas+fa-arrow-down&css=&add_icon=true&custom_onclick=true&custom_onclick_code=https%3A%2F%2Fglobal.hsmai.org%2Fhsmai-foundation-special-report-the-state-of-hotel-sales-marketing-and-revenue-optimization-talent-2023-2024%2F }} In recent years, the realms of sales marketing, distribution, and loyalty have undergone [...]

AI Education & Implementation in a Hotels Commercial Strategy

12th May 2024

Katy Gettinger, Vice President Sales, Preferred Hotel and Resorts, HSMAI Sales Advisory Board Member Kyle McEachran, Sales Strategy & Insights at Google Travel, HSMAI Sales Advisory Board Member As the […]

Cross Functional Teamwork and the Evolution of Commercial Leadership

Cross Functional Teamwork and the Evolution of Commercial Leadership

12th May 2024

Cross-functional collaboration and the Evolution of Commercial Leadership Effective cross-functional collaboration stands as a pivotal trend shaping contemporary business outcomes. Realizing the full potential of collaborative teamwork demands meticulous preparation, [...]

7 Tips to Demonstrate Your Thought Leadership on LinkedIn

12th May 2024

Mercedes Blanco, Chief Partnerships Officer, The Hotels Network, HSMAI Sales Advisory Board Member LinkedIn is more than just a platform for networking—it’s a critical tool for career advancement and professional […]

HSMAI’s Strategic Initiatives to Enhance Local Market Engagement and Value

12th May 2024

Robert A. Gilbert, CHME, CHBA, President and CEO, Hospitality Sales & Marketing Association International (HSMAI)     Here at HSMAI we are ramping up efforts to invigorate our member base and foster […]

The Cookie Apocalypse: Adapting to the Era of 3rd Party Cookie-less Marketing

12th May 2024

Cristina Suris, Corporate Marketing Manager, Kessler Collection, HSMAI Rising Marketing Leader Council Member The hospitality industry heavily relies on third-party cookies for targeted advertising, personalization, and customer tracking across various […]

AI Powers Wisdom Work and Reduces Routine Tasks: Transforming the Workplace Landscape

12th May 2024

In today’s digital age, artificial intelligence (AI) has emerged as a pivotal force across various sectors, and the hospitality industry is no exception. With its ability to process vast amounts […]

HSMAI Commercial Strategy Conference Session Preview: Ancillary as Primary!

HSMAI Commercial Strategy Conference Session Preview: Ancillary as Primary!

12th May 2024

Jeff Borman, VP Revenue Optimization, Ashford, HSMAI Revenue Optimization Advisory Board Member I think of ancillary as forever the next frontier. It’s always something that matters, but never something that […]

Mental Health and Employee Well-being: Prioritizing Emotional Wellness

12th May 2024

The concept of mental health and well-being has taken center stage as an indispensable requirement for employers. The Hospitality Sales and Marketing Association International (HSMAI) has emerged as a trailblazer […]

HSMAI Top 25 Profile: Maddi Bourgerie

12th May 2024

HSMAI recently honored the 2023 Top 25 Extraordinary Minds in Hospitality Sales, Marketing, Revenue Optimization and Distribution — recognizing leaders from hospitality, travel, and tourism organizations for their accomplishments. Maddi Bourgerie, Director of […]

APAC Travel Trends and the Digital Transformation in Hospitality

18th March 2024

From Recovery to Innovation: Asia Pacific’s Travel Trends and the Digital Transformation in Hospitality In 2024, the Asia Pacific travel industry is experiencing a significant recovery, with tourism figures drawing […]

5 Place Based Marketing Strategies for Hotels

15th March 2024

Davis Keeter, CHDM, Leisure Groups Team, BWH Hotels, Rising Marketing Leader Council Member At Best Western we have properties all over the globe. Domestically, there are a few key locations […]

Effective Communication in the Hotel Industry: Key Takeaways

14th February 2024

Effective Communication in the Hotel Industry: Key Takeaways Heather Harmeyer, Director of Sales and Marketing, Embassy Suites, HSMAI Rising Sales Leader Council Member From meeting planners to your team to guests, […]

Value of the Relationship between RM Teams and Contact Centers

14th February 2024

The Value of the Relationship between Revenue Management teams and Contact Centers Megan Becker, Manager of Hiring and Training, Reservations | Hershey Entertainment & Resorts Company Stephanie Davis, Team Leader, […]

Submit assets to HSMAI Asia Pacific

21st December 2023

2024: Indian Hospitality Industry Outlook

24th October 2023

Navigating the Future of Hospitality: Insights from General Managers and Industry Leaders 12th October, 2023, Delhi NCR, India. The future of the Indian Hospitality industry came sharply into focus […]

What’s on the minds of Revenue Leaders in Australia?

30th August 2023

What's on the minds of Revenue Leaders in Australia? HSMAI convened leaders from big brands, small brands and Parks for a great discussion on the issues and opportunities in the [...]

Hospitality Sales and Marketing leaders talk about 2023 in Sydney

Hospitality Sales and Marketing leaders talk about 2023 in Sydney

30th August 2023

Hospitality Sales and Marketing leaders talk about 2023 in Sydney Artificial Intelligence (AI) in Hotel Operations Artificial Intelligence is rapidly permeating the hospitality industry, with chatbots at the forefront. One [...]

The timeless art of guest loyalty: Making your guest feel special

28th August 2023

The timeless art of guest loyalty: Making your guest feel special Timo Lorenzen Strategic leader, motivated to organize initiatives for change. Quick to see opportunities for improvement and conceptualize new […]

AI topic banner

Sample prompts to get ChatGPT to create a new concept for your restaurant

22nd August 2023

Sample ChatGPT prompts for Hoteliers to ramp up the value of AI Author: Alexander Eaton, Resolute Hotels & Resorts Are you wondering why everyone is raving about AI tools like [...]

10 Ways to Operationalize Sustainable, Regenerative, and Locally Immersive Travel Experiences

10 Ways to Operationalize Sustainable, Regenerative, and Locally Immersive Travel Experiences

14th June 2023

10 Ways to Operationalize Sustainable, Regenerative, and Locally Immersive Travel Experiences By Hilary Feutz, CHDM, Director of Digital & Communications Strategy at Terranea Resort, HSMAI Rising Marketing Leader Council Member [...]

Hotel revenue leaders in Asia Pacific meet to discuss the top challenges and opportunities

17th May 2023

HOTEL REVENUE LEADERS IN ASIA PACIFIC MEET TO DISCUSS CURRENT CHALLENGES & OPPORTUNITIES Chief Revenue Officers Roundtable Discussion by HSMAI Asia Pacific 12th may, 2023 at Marina Bay Sands, Singapore [...]

Addressing Key Challenges and Opportunities in the Hospitality Industry-Chief Sales & Marketing Officers Roundtable

Addressing Key Challenges and Opportunities in the Hospitality Industry-Chief Sales & Marketing Officers Roundtable

12th May 2023

Addressing Key Challenges and Opportunities in the Hospitality Industry: Insights from the Chief Sales & Marketing Officers Roundtable {{ vc_btn: title=SKIP+TO+PHOTOS&style=custom&custom_background=%2352247f&custom_text=%23ffffff&align=center&i_icon_fontawesome=fas+fa-camera-retro&add_icon=true&link=url%3Ahttps%253A%252F%252Fhsmaiasia.org%252F2023%252F05%252F12%252Fapac-hotel-sales-marketing-leaders-discuss-customer-journey-sales-role%252F%2523photo%7Ctitle%3AAddressing%2520Key%2520Challenges%2520and%2520Opportunities%2520in%2520the%2520Hospitality%2520Industry-Chief%2520Sales%2520%2526%2520Marketing%2520Officers%2520Roundtable%7Ctarget%3A_blank }} Facilitator & Author: Heidi Gempel As sales and [...]

Talent is top of the challenges for commercial hotel leaders in Australia

Talent is top of the challenges for commercial hotel leaders in Australia

5th April 2023

Philip Schaetz Founder and Managing Director, CUBE HOTEL GMs IN THAILAND OUTLOOK ON THE CHALLENGES & OPPORTUNITIES IN 2023 13 March 2023 – Hyatt Regency Bangkok A Hotel General Manager roundtable [...]

Hotel revenue leaders in Australia are seeing the upside in 2023

Hotel revenue leaders in Australia are seeing the upside in 2023

30th March 2023

HOTEL REVENUE LEADERS IN AUSTRALIA ARE SEEING THE UPSIDE IN 2023 On March 28th, 2023, HSMAI hosted a Revenue Leaders Roundtable, where participants discussed current trends and challenges in the [...]

Talent is top of the challenges for commercial hotel leaders in Australia

Talent is top of the challenges for commercial hotel leaders in Australia

29th March 2023

TALENT IS TOP OF THE CHALLENGES FOR COMMERCIAL HOTEL LEADERS IN AUSTRALIA Talent: Filling Hotel Sales Roles The hospitality industry is facing a significant talent challenge, particularly when it comes [...]

HSMAI Foundation Special Report

HSMAI Foundation Special Report

19th March 2023

The State of Hotel Sales, Marketing, and Revenue Optimization Talent 2022-23 {{ vc_btn: title=DOWNLOAD+REPORT&color=green&link=url%3Ahttps%253A%252F%252Fhsmaiasia.org%252Fwp-content%252Fuploads%252Fsites%252F12%252F2023%252F03%252F2023_01_hsmai-specialreport-final-v2.pdf%7Ctarget%3A_blank&css=.vc_custom_1679220478532%7Bpadding-top%3A+25px+%21important%3B%7D }} This report is designed to help you think about the talent that drives your organization’s [...]

HSMAI the Hotel Commercial Leaders in APAC to discuss current opportunities and challenges

HSMAI the Hotel Commercial Leaders in APAC to discuss current opportunities and challenges

21st February 2023

On 21st February, 2023 the Hospitality Sales and Marketing Association International (HSMAI) convened Chief Commercial Officers from the hospitality industry to discuss the current challenges and opportunities in the Asia [...]

Executive Interview: Michelle Woodley, President, Preferred Hotels & Resorts

11th February 2023

Navigation ▾ Home About ▾ ▾ Mission and Initiatives Leadership Donate Foundation News Careers ▾ ▾ Find a Job Post a Job Career Stories Interview Prep Resources Aptitude Assessment Professional [...]

Evolving Distribution in Food & Beverage & Ancillary areas

Evolving Distribution in Food & Beverage and Ancillary areas

1st February 2023

Evolving Distribution in Food and Beverage and Ancillary Areas Brij Bhushan Chachra, Vice President of Revenue Management and Distribution, The Indian Hotels Company Limited, HSMAI Global Distribution Advisory Board Member […]

HSMAI Foundation Talent Best Practice

HSMAI Foundation Talent Best Practice

27th October 2022

As hospitality organizations, our team members’ voices are important. Their level of engagement affects their service delivery and directly impacts our guests’ satisfaction. We solicit our team members for feedback […]

Incentivizing Today’s Sales Team

Incentivizing Today’s Sales Team

4th October 2022

We have all discussed the need for recruiting, retention, career development, breaking down the silos, and keeping teams motivated while avoiding burnout. Compensation is just one critical piece of the […]

The Budget Process – What Do We Do Differently?

The Budget Process – What Do We Do Differently?

28th September 2022

Last month the Revenue Optimization Advisory Board met for a discussion of the budget process. A timely topic, as many companies are in the midst of developing budgets and preparing […]

How Stay Interviews Can Improve Employee Retention

How Stay Interviews Can Improve Employee Retention

28th September 2022

Before the pandemic, the hospitality industry began to see an exit of sales, marketing, and revenue management professionals and started to experience challenges attracting new talent. In the aftermath of […]

Nobody Has a Crystal Ball

Nobody Has a Crystal Ball

28th September 2022

The most prepared companies and sales teams come up on top. One important aspect of this is to educate ourselves on the latest economic predictions to best prepare. Regardless of […]

Hospitality Commercial Leader Has Finally Emerged

Hospitality Commercial Leader Has Finally Emerged

5th August 2022

Hospitality Commercial Leader Has Finally Emerged Over the last few years, debate has ensued about whether the word “commercial” would appear, or stick, in the titles for roles that traditionally […]

25 Point Checklist to audit your hotel's total online presence

25 Point Checklist to audit your hotel’s total online presence

23rd July 2022

25 Point Checklist to audit your hotel’s total online presence This is a fantastic overview of what you need to keep in mind when considering your online digital strategy. This […]

The Chief Sales Officer Perspective

The Chief Sales Officer Perspective

13th July 2022

On Business Travel, Pricing and Talent HSMAI recently held its Chief Sales Officer Virtual Executive Roundtable, a discussion that included participants from Accor, Best Western Hotels, Drury Hotels, Extended Stay […]

Revenue Management Faculty Discuss Outlook on Student Engagement

Revenue Management Faculty Discuss Outlook on Student Engagement

13th July 2022

During the recent Hospitality School Revenue Management Faculty Forum, hosted by the HSMAI Foundation, participants from hospitality schools CUNY – NYC College of Technology, Missouri State University, Penn State, Red […]

The importance of increasing digitization in hospitality

The importance of increasing digitization in hospitality

12th July 2022

The importance of increasing digitization in hospitality Ever since the first hotel reservation system was established by Westin in 1947, technology has increasingly become a centerpiece of hotel operations. The […]

Webinar Series: Sourcing Trends on the Future of MICE

Webinar Series: Sourcing Trends on the Future of MICE

27th June 2022

The Future of MICE Embracing the New Industry Paradigm: Think Digital A webinar series by HSMAI Asia Pacific 1 hour Virtual Webinar in markets around Asia Pacific - FREE for [...]

Words from ROC 2022

27th June 2022

The decision to go ahead with our first in-person Revenue Optimization Conference (ROC) event in 3-years was not conceived lightly, at the time borders were just starting to open in [...]

Ailynn Seah

Sustainability Discussion Key Takeaways by Ailynn Seah

27th June 2022

It was such a great pleasure to have met my fellow industry colleagues and moderate the Sustainability discussion at HSMAI Chief Commercial Officers Roundtable together with my Sustainability colleague, Weixuan […]

Events Industry Council

Trends in the Business Events Economy

27th June 2022

The latest Q1 Barometer report from the Events Industry Council While we are now back to meeting in person, travelling to events across the globe and sharing our best practice […]

Managing the Complexities of Third-Party Content

Managing the Complexities of Third-Party Content

24th May 2022

Managing the Complexities of Third-Party Content Now more than ever before, consumers are driving the content they want — and don’t want — to see. In the hospitality industry, this […]

3 Ideas on Preventing Sales Team Burnout

3 Ideas on Preventing Sales Team Burnout

24th May 2022

3 Ideas on Preventing Sales Team Burnout and Finding Your Passion Again Over the past two years, the hospitality salesperson has had to manage changing roles and focus, increased workload […]

Post-Pandemic Sales Mindset, Strategies, and Challenges

Post-Pandemic Sales Mindset, Strategies, and Challenges

24th May 2022

Post-Pandemic Sales Mindset, Strategies, and Challenges Come along to ROC 2022 and hear from Paul Er, Vice President Sales & Marketing Asia at Millennium Copthorne as he addresses this very […]

Sherri Kimes 2022 HSMAI speaker

[LISTEN] Food and Beverage Revenue Management with Professor Sherri Kimes

16th May 2022

LISTEN: Food & Beverage Revenue Management with Professor Sherri Kimes Professor Kimes is considered to be one of the top thought-leaders and experts in Revenue Management in the world. Sherri [...]

HSMAI Global Board

New Global Distribution Advisory Board

19th April 2022

HSMAI Introduces New Global Distribution Advisory Board The Hospitality Sales & Marketing Association International (HSMAI) has created a new Global Distribution Advisory Board. The board monitors the landscape of hotel [...]

Cendyn Hospitality Cloud Launches

Cendyn Hospitality Cloud Launches

17th April 2022

Cendyn Hospitality Cloud for Hoteliers The first applications available on the Cendyn Hospitality Cloud are Starling customer data platform (CDP) and Cendyn’s website content management system (CMS) Tuesday, April 5, [...]

HSMAI Webinar series for hotels

Webinar Series: The brave new world of Hotel Distribution

21st March 2022

The brave new world of Hotel Distribution A webinar series by HSMAI Asia Pacific 1 hour Virtual Webinar - FREE for hoteliers Agenda: Destination Insights: Looking at channels and segments [...]

HSMAI Fuel Sales Banner-300x300

RECRUITING AND RETAINING HOSPITALITY SALES TEAM TALENT

7th February 2022

RECRUITING AND RETAINING HOSPITALITY SALES TEAM TALENT BY JULI JONES, VICE PRESIDENT, HOSPITALITY SALES AND MARKETING ASSOCIATION INTERNATIONAL (HSMAI) Today there are multiple opportunities and threats facing the sales discipline. [...]

HSMAI Foundation’s COVID Relief Fund

HSMAI Foundation’s COVID Relief Fund

17th March 2021

The Hospitality Sales & Marketing Association International (HSMAI) Foundation is opening its COVID Relief Fund for grant applications following a generous donation of US$150,000 from the Carolyn Smith Foundation on […]

Revenue Forecasting in a Pandemic

Revenue Forecasting in a Pandemic

10th February 2021

The global pandemic has created economic conditions in the market that we have never seen before. But is forecasting accurate or relevant today or are we starting with a blank [...]

TravelTech and HSMAI Session

Webinar: New Year Analysis checklist for a better 2022

14th January 2022

Review 2021 and plan for 2022: A guide for hoteliers Virtual Webinar - FREE 8th February, 1pm to 2pm SGT Agenda: Introduction: Jackie Douglas, President, HSMAI Asia Pacific Learning [...]

2022 FEB Webinar- HSMAI INDIA

“Leveraging digital for Sales and Revenue” – a free webinar for Hotels and Resorts

13th January 2022

Leveraging Digital for Sales & Revenue HSMAI India Webinar Virtual Webinar - FREE 4th February 2022 10:30am - 11:30am IST Agenda: Introduction & Facilitation: Sonnia Singh, Managing Director, HSMAI India [...]

Innofac Show - Heidi Genpel keynote speaker

3 keys that will shape the future of Hospitality

12th October 2021

Read the full article at eHotelier.

Executive Interview: Amanda Voss, Vice President Sales, Bellagio Las Vegas

Executive Interview: Amanda Voss, Vice President Sales, Bellagio Las Vegas

4th September 2021

Discover how a chance visit to Las Vegas led a young professional to double down on a career in hospitality and make her mark on the Las Vegas Strip. How […]

Executive Interview: Michelle Woodley, President, Preferred Hotels & Resorts

Executive Interview: Michelle Woodley, President, Preferred Hotels & Resorts

4th September 2021

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Executive Interview: Barb Bowden, Complex Managing Director, Loews Sapphire Falls Resort and Loews Royal Pacific Resort at Universal Orlando

Executive Interview: Barb Bowden, Complex Managing Director, Loews Sapphire Falls Resort and Loews Royal Pacific Resort at Universal Orlando

31st August 2021

Hear from a revenue management pioneer about the evolving and exciting hospitality industry. Q: How has your career in hospitality opened your world? A: Without a doubt, I think my career in […]

5 key principles for success in the hotel and restaurant business moving forward

21st July 2021

Read the full article at eHotelier.

Working with OTAs: for better or for worse?

Working with OTAs: for better or for worse?

22nd June 2021

ACADEMIC RESEARCH RESULTS: WORKING WITH OTAS:Are hotels better off or worse off? Finally we have the answer A study by Peter O’Connor, Professor of Strategy at the University of South [...]

COVID Best Practices that are here to stay!

16th June 2021

COVID best practices that are here to stay! 16th June 2021 Jackie Douglas, President, Hospitality Sales & Marketing Association International (HSMAI) The Hospitality Sales & Marketing Association International’s (HSMAI) Marketing Advisory [...]

What are Hotel revenue people spending their time on?

16th June 2021

What are hospitality revenue people spending their time on?Help HSMAI help you As a revenue leader, do you find yourself wondering how much time your teams are spending on revenue [...]

How to keep your team positive and driven during the post-lockdown tourism rush

27th May 2021

While the post-lockdown tourism rush is going to be good for the travel industry, it’s also likely to be a stressful, busy time for businesses and employees. It’s important to […]

Insights & thought leadership from global hospitality human resources executives

13th April 2021

Insights & thought leadership from global hospitality human resources executives AUTHOR: J. Bruce Tracey is the Kenneth and Marjorie Blanchard Professor of Human Resource Management at Cornell University’s School of [...]

Upskilling in 2021 for a post-COVID-19 hospitality career

9th April 2021

All periods of disruption bring new opportunities. It’s the ideal time to set yourself up for a new career direction, learn some in-demand skills and prepare for a resilient industry […]

Service hotel person

Opportunities for the post-pandemic Guest

20th January 2021

OPPORTUNITIES FOR THE POST-PANDEMIC GUEST:MORE BRAND LOYALTY, LESS PRICE SENSITIVITY There is no doubt that the coronavirus pandemic has wreaked havoc on the global hotel industry. It has led to [...]

What’s on the Minds of Hospitality HR Professionals in Asia Pacific?

18th September 2020

What’s on the Minds of Hospitality HR Professionals in Asia Pacific? AUTHOR: Kaitlin Dunn, Writer, Hospitality Sales & Marketing Association International (HSMAI) The HSMAI Foundation and HSMAI Asia Pacific hosted [...]

Shannon Knapp-Fabian Bartnick-Matthias Dybing-Jackie Douglas-Tracy Dong-HSMAI Hotel Revenue Training

HOTEL RECOVERY INDICATORS AND THE NEED FOR SCENARIO-BASED STRATEGIES

10th September 2020

As the industry adjusts to uncertain and evolving market conditions, hotels should develop and adjust agile, scenario-based recovery plans. These recovery plans should include four key areas of focus.

COVID-19 & The Hotel Industry Worldwide

20th March 2020

The rapid spread of COVID-19 virus from China, and beyond, has brought the worldwide tourism industry to a sudden halt. Travel is often one of the ﬁrst things we choose [...]

A Revenue Leader’s Response in a Crisis – some reflections

13th February 2020

AUTHOR: LiMin Cheng, HSMAI Vice President, previous role as Director of Revenue for Marina Bay Sands in Singapore The rapid spread of the coronavirus from China and beyond has caused [...]

The skill sets required by hotel marketers are rapidly changing.

The skill sets required by hotel marketers are rapidly changing.

30th January 2020

How can you keep up to date with all the changes as a Hotel Marketer? HSMAI’s Marketing Advisory Board recently discussed best practice for data analytics, attribution modelling, marketing skills, [...]

Indian Hotel Leaders Decode Distribution and Revenue Management for 2020

23rd January 2020

13th December, 2019, Delhi, India The global hospitality industry has witnessed a period of unprecedented growth, thanks to the availability of new digital channels. In 2018, the global hotels market [...]

Content Marketing for hotels

Restaurant Revenue Management Resources for Hotels

23rd January 2020

Hottest food and beverage trends in US Hotel dining in 2019 Big challenges in 2020: More people eating home as restaurant prices outstrip supermarkets’, while paychecks lag behind. Sit-down restaurants [...]

10 ways hotel CRM boosts your bottom line

10 ways hotel CRM boosts your bottom line

25th September 2019

10 ways hotel CRM boosts your bottom line Budget season is upon us, and once again hoteliers will be expected to work their magic by generating higher revenue while [...]

Four tips to generate more revenue from hybrid travellers

6th September 2019

By embracing the hybrid travel trend, you also help to better frame your hotel as the business destination of choice because you are helping give your corporate guests a further […]

Revinate partners of HSMAI

Hotel Email Marketing Benchmarking Report 2019

18th August 2019

Benchmark your hotel's email marketing ROI Once a year, Revinate takes a deep dive into the performance of email campaigns from hotels across the globe to better understand the state [...]

ITB China & HSMAI partnership

ITB China & HSMAI partnership

12th April 2019

ENGLISH VERSION 中文版 CHINESE VERSION EVENT INFORMATION PRESS RELEASE ITB China and HSMAI to renew partnership to build education & professional development in the hospitality industry Education & Job Day [...]

HSMAI 2 Day Hotel Revenue Certificate Course - Shanghai

HSMAI 2 Day Hotel Revenue Certificate Course – Shanghai

3rd April 2019

A unique program put together by the team of Hospitality Leaders which form HSMAI’s Revenue Advisory Board. We listened, now we are delivering! BLENDED LEARNING AT IT’S BEST! This fast paced [...]

HSMAI 2 Day Hotel Revenue Certificate Course - Delhi

HSMAI 2 Day Hotel Revenue Certificate Course – Delhi

3rd April 2019

A unique program put together by the team of Hospitality Leaders which form HSMAI’s Revenue Advisory Board. We listened, now we are delivering! BLENDED LEARNING AT IT’S BEST! This fast paced [...]

HSMAI 2 Day Hotel Revenue Certificate Course - Brisbane

HSMAI 2 Day Hotel Revenue Certificate Course – Brisbane

13th March 2019

A unique program put together by the team of Hospitality Leaders which form HSMAI’s Revenue Advisory Board. We listened, now we are delivering! BLENDED LEARNING AT IT’S BEST! This fast paced [...]

Best Western completes acquisition of WorldHotels

Best Western completes acquisition of WorldHotels

19th February 2019

Read the full article at eHotelier.

New Hyatt Place survey looks at ways travel affects American breakfast habits

New Hyatt Place survey looks at ways travel affects American breakfast habits

18th February 2019

The more people spend their time away from home, the more likely it is that they will eat the proverbial “most important meal of the day.” Read the full article […]

IHG adds Six Senses Hotels Resorts Spas to its family of brands

IHG adds Six Senses Hotels Resorts Spas to its family of brands

15th February 2019

IHG purchased the hospitality and wellness company from private equity fund Pegasus Capital Advisors for USD 300 million. The sale includes the management of 16 hotels and resorts, 37 spas […]

European hotel market: forecast for 2019

European hotel market: forecast for 2019

12th February 2019

Solid tourism and business fundamentals to attract international capital, notably from Asian investors. @JLL Read the full article at eHotelier.

US travel and hospitality industry trends for 2019

US travel and hospitality industry trends for 2019

12th February 2019

Key trends powering growth in a technology-driven industry. @Deloitte Read the full article at eHotelier.

Radisson signs six hotels in Egypt

Radisson signs six hotels in Egypt

11th February 2019

Radisson Hotel Group is proud to announce the signing of six new hotels in Egypt as part of a portfolio deal across a number of its brands. @RadissonHotels Read the […]

Hospitality trends to watch in 2019

Hospitality trends to watch in 2019

8th February 2019

What’s new, what’s evolving and what are experts’ wildest dreams. @HiltonHotels Read the full article at eHotelier.

Peachtree Hotel Group concludes record 2018

Peachtree Hotel Group concludes record 2018

8th February 2019

Company maintains robust 2019 development and acquisition pipeline, taking advantage of opportunity zones. @PeachtreeHotels Read the full article at eHotelier.

2019 global hotel investment volume to total $67.2 billion

2019 global hotel investment volume to total $67.2 billion

7th February 2019

After outperforming industry expectations in 2018, Americas transaction volume expected to reach $36.5 billion. @JLLHotels Read the full article at eHotelier.

The recruitment dilemma: talent from within or from outside

7th February 2019

Finding and keeping the right people are two key dilemmas at the forefront of every organization committed to success, growth, and a dynamic and supportive work environment. Read the full […]

2019 Hospitality Trends to Watch: Four Hilton Leaders Take a Look Back, and Forward

7th February 2019

Welcome to 2019 in hospitality. Read the full article at HSMAI Global…

Ctrip and Shangri-La Hotels and Resorts Globally Introduce More Tailored Travel Options To Chinese Travellers

2nd February 2019

Ctrip.com International, Ltd. (Nasdaq: CTRP), one of China’s largest integrated travel services company (“Ctrip”), and Hong Kong-based Shangri-La Hotels and Resorts, an iconic Asian luxury hotel group, today signed an […]

HSMAI 2 Day Hotel Revenue Certificate Course - Bangkok

HSMAI 2 Day Hotel Revenue Certificate Course – Bangkok

11th January 2019

A unique program put together by the team of Hospitality Leaders which form HSMAI’s Revenue Advisory Board. We listened, now we are delivering! BLENDED LEARNING AT IT’S BEST! This fast paced [...]

Marriott's 500 Million Hack Blamed On China — Should You Believe It?

15th December 2018

Over the last week, multiple reports have linked the Chinese government to the massive hack of Marriott that exposed 500 million individuals’ personal data. That included the passports and credit […]

Oyo's Push Into Southeast Asia Is a Wake-Up Call for Budget Hotel Chains

14th December 2018

On its own, Oyo entering Southeast Asia should concern existing budget hotel players. Oyo with Grab should make them go shaky in the knees. Consolidation or new alliances will not […]

How to write captivating hotel marketing content to boost sales and reservations

14th December 2018

Selling a hotel is far different to selling your average product or service; there’s a lot more to think about and lot more information to include. Read the full article […]

Will opaque bookings be your best friend in low-season?

22nd November 2018

Read the full article at eHotelier.

HSMAI at Jakarta Hotel Week-Indonesia

10th November 2018

BUILDING A REVENUE CULTURE ACROSS YOUR HOTEL Join Bilal Chamsine for a practical session on how to develop a revenue culture across your hotel. It’s not just up to the [...]

What guarantees a bad hotel guest review? (and how to avoid it)

What guarantees a bad hotel guest review? (and how to avoid it)

10th October 2018

Read the full article at eHotelier.

Service hotel person

6 tips to maximize your hotel restaurant profitability

2nd October 2018

Read the full article at eHotelier.

HSMAI Washington DC Chapter Event Will Take Deep Dive into Group Market

29th September 2018

HSMAI Washington DC Chapter will present a Deep Dive Into the Group Market on Oct. 11 hosted by Cvent, a global leader in meeting, event and travel technology. Read the […]

The tiny Swiss village that wants to become a hotel

29th September 2018

The tiny mountain village of Corippo, arranged higgledy-piggledy on the green slopes of southern Switzerland’s Verzasca valley, looks like something out of a fairytale.But here, in what is Switzerland’s smallest […]

Travel Industry Will Record 2.4 Billion International Trips by 2030

29th September 2018

New research shows the travel industry is set to record strong growth with international arrivals reaching 2.4 billion by 2030, corresponding to USD 2.6 billion in incoming receipts. China, France […]

Digital Transformation & Innovation Take Spotlight on World Tourism Day 2018

29th September 2018

World Tourism Day 2018 was observed in Budapest, Hungary yesterday (27 September 2018) with the official celebration focusing on the digital transformation in tourism, a World Tourism Organization (UNWTO) priority. […]

Behind TripAdvisor's Renewed Push to Inspire Travelers Beyond Just Making Sales

29th September 2018

TripAdvisor debuted earlier this month a test for consumers of a travel-specific feed of personalized recommendations from friends, social media influencers, and publishers. Already, 750 content providers have signed up. […]

Google's Conflicted Travel Strategy Pushes Forward

29th September 2018

Google has a unique status in the online travel marketplace. Read the full article at HSMAI Global…

Ian Schrager on How Hotels Get Technology Wrong

29th September 2018

Technology remains the new frontier but plenty of hotels are still getting it wrong, according to the man who pioneered the boutique hotel movement in the United States. Read the […]

CitizenM used modular construction for its newest NYC hotel

28th September 2018

CitizenM, the boutique hotel company founded in Amsterdam that prides itself on offering affordable luxury lodging, is opening its second hotel in New York and in the United States this […]

5 Ways to Use Videos in Your Hotel’s Social Media Marketing Strategy (With Examples)

5 Ways to Use Videos in Your Hotel’s Social Media Marketing Strategy (With Examples)

28th September 2018

Read the full article at eHotelier.

TrustYou and Frontdesk Anywhere Integration Enables Facilitated Direct Messaging For Hotels

27th September 2018

TrustYou, the world’s largest guest feedback platform, officially announced the technical collaboration of its Guest Messaging tool with Frontdesk Anywhere’s (FDA) award-winning, cloud-based property management system. The two companies have […]

Tech Innovation Helps Deal-Driven Travelers Take Off

27th September 2018

If you are one of the hundreds of millions of people worldwide who will fly this year, your travel choices and selections are being influenced by the connected economy. Whether […]

Best Western Hotels & Resorts Introduces Sadie Hotel and Aiden Hotel

27th September 2018

Best Western Hotels & Resorts today marked an industry first, introducing a pair of boutique brands – Sadie HotelSM and Aiden HotelSM. Sadie Hotel will compete in the upscale segments, […]

IHG celebrates the first anniversary of avidTM hotels, the company's newest mainstream brand

26th September 2018

Since the brand’s launch, IHG has built strong momentum for avid hotels: Read the full article at HSMAI Global…

HEBS Digital Named the Leading Travel Merchandising Solution Provider in North Am

25th September 2018

HEBS Digital, a leader in hotel digital marketing and technology, was named the leading travel merchandising solution provider in North America by the World Travel Awards. HEBS Digital received this […]

Springer-Miller Systems Strong Growth Drives Business Revitalization

25th September 2018

STOWE, VT September 25, 2018 Springer-Miller Systems (SMS), a leading provider of guest-centric hospitality and spa management systems, announces the promotion of Chris Donahue to General Manager of SMS Property […]

KEYPR and Intelity to Participate in The Lodging Conference

25th September 2018

KEYPR will participate in one of the world’s top hotel industry events, The Lodging Conference which kicks off today in Phoenix, AZ. At Wednesday’s think tank session focused on tech, […]

Introducing Masterpiece Estates by Oetker Collection

25th September 2018

Masterpiece Estates by Oetker Collection is the latest, most exclusive offering from Oetker Collection launching September 2018. Grand historical houses and unique estates in outstanding locations in the UK and […]

How the hospitality industry should approach online reviews and citations

25th September 2018

We all know that when it comes to search engine optimization (SEO), every industry has its quirks but the restaurant and hospitality industry are very much their own beast. Read […]

Can Artificial Intelligence And Networking Transform The Hospitality Industry?

25th September 2018

These days we often take finding directions for granted. Easy smartphone apps like Google Maps and Waze all but make paper maps and standalone GPS devices obsolete. Why then hasn’t mapping […]

Refreshed WTM Ministerial Summit to Tackle Innovation & Technology Investment

25th September 2018

Investment in innovation and smart management for tourism will form the major theme of the Ministerial Summit of this year’s World Travel Market, to be held in London, UK (6 […]

Cendyn is North America's Leading Hotel CRM Technology Provider & Data Driven Marketing Agency for 2018, as voted by prestigious World Travel Awards

25th September 2018

Cendyn, the leading provider of hotel CRM and hotel sales platforms in the hospitality industry, has been voted as North America’s Leading Hotel CRM Technology Provider and North America’s Data […]

In Control with Mobile Booking Apps?

25th September 2018

Whether or not consumers believe they have control over events in their lives determines their likelihood of reusing hotel booking apps, find Professor Rob Law of the School of Hotel […]

Milwaukee Hotel blends modern technology and historic charm with Telkonet's EcoSmart Energy Management platform

24th September 2018

Telkonet, Inc., creator of the EcoSmart platform of intelligent automation solutions is proud to announce the successful implementation of the EcoSmart platform throughout the Ambassador Hotel in Milwaukee, WI . […]

Springer-Miller Systems Continued Evolution of SpaSoft

24th September 2018

Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality and spa management systems, announces the promotion of Penka Sevova to General Manager of SMS SpaSoft System Solutions. The spa industry’s […]

Hoteliers see independents as long-standing' trend

21st September 2018

With growing demand from investors wanting to build unique properties, independent hotels aren’t going away anytime soon, according to sources. Read the full article at HSMAI Global…

How Hotels Need to Balance the Amenities We Want Versus Those We Actually Use

21st September 2018

Our anticipated use of certain hotel amenities is often greater than our actual use, according to the findings of a new study from the Cornell University School of Hotel Administration’s […]

BCD Travel 2019 Industry Forecast

21st September 2018

Global hotel rates will increase around the world by 1-3% in 2019 and air fares by 1-2% in most markets, according to leading business travel management company BCD Travel’s newly […]

Marriott International's Newly Unified Loyalty Program launches First Ever Promotion with Bonus Points Across All 29 Brands

21st September 2018

Marriott International celebrates its recently unified loyalty programs – Marriott Rewards, The Ritz-Carlton Rewards and Starwood Preferred Guest (SPG), with a new points promotion that will allow members to earn […]

Choice Hotels Launches Clarion Pointe

21st September 2018

Choice Hotels International, Inc. (NYSE: CHH) today unveiled Clarion Pointe, a midscale select-service brand extension of Clarion that brings together the premium elements guests desire and an affordable travel experience. […]

The Rainmaker Group Now Integrates with Central Reservation System, Windsurfer CRS, to Provide a More Streamlined Interface for Customers

21st September 2018

The Rainmaker Group announces a full integration between Rainmaker’s premier revenue management system, guestrev, and SHR, Sceptre Hospitality Resources, a pioneer of advanced hotel distribution technologies and developer of Windsurfer […]

Expedia Group Data: Insights into Chinese Travelers' Hotel Habits and Preferences

21st September 2018

– Expedia Group and Ipsos, a leading market research company, released findings from the Hotels.com Chinese International Travel Monitor (CITM) survey. The survey reveals hotel booking habits and preferences for […]

HSMAI and Cvent Release White Paper on Value of Real-Time Data for Group Bookings

20th September 2018

The Hospitality Sales and Marketing Association International (HSMAI), in collaboration with Cvent, is pleased to release Room Blocks in Real Time, a white paper on the benefitsfor meeting planners, hotels, […]

Content Marketing for hotels

Hottest food and beverage trends in hotel dining for 2019

19th September 2018

Hottest food and beverage trends in US Hotel dining in 2019 Big challenges in 2019: More people eating home as restaurant prices outstrip supermarkets’, while paychecks lag behind. Sit-down restaurants [...]

Arrivedo Launches a White Label Solution to Help Hotel Groups and Brands Enhance Guest Experience

19th September 2018

Arrivedo, the first online platform with curated content of things to do around hotels, today announces the launch of its new White Label Solution. This will be a unique content […]

The SEO guide to attract more website traffic and new guests

19th September 2018

There’s no denying hotel SEO. Your property website is a reflection of your hotel marketing and its overall Google ranking. The higher your business appears in the search engine’s results, […]

RateGain announces another blockbuster release for its Rate Shopping Solution, Optima

19th September 2018

New Delhi, Sep 18, 2018: RateGain Technologies, a leading hospitality and travel technology solutions company, today announced the launch of an all-new, smart User Interface and Experience for its premier […]

Shiji Completes Acquisition of StayNTouch

19th September 2018

Atlanta, Shiji has today announced it has acquired StayNTouch, Inc. The addition of StayNTouch’s innovative and cloud based hotel management tools to Shiji’s growing hotel technology stack will enable both […]

RLH Corporation Streamlines System Connectivity with Hapi Data Platform

19th September 2018

Orlando, FL – September 18, 2018 – Hapi, a transformative new data streaming, integration and enrichment platform designed to solve the hotel industry’s rapidly expanding data management challenges, announces the […]

How the hospitality industry should approach online reviews and citations

19th September 2018

We all know that when it comes to search engine optimization (SEO), every industry has its quirks but the restaurant and hospitality industry are very much their own beast. Read […]

The New TripAdvisor Goes Social, Gets Personal

18th September 2018

TripAdvisor unveiled a new site and mobile experience launching later this year. Currently in beta, the world’s largest travel site* is evolving to become the most personalized and connected travel […]

Playa Hotels & Resorts and Hilton Announce Strategic Alliance and Future Conversion of Two Initial All-Inclusive Resorts

18th September 2018

Playa Hotels & Resorts N.V. (NASDAQ: PLYA) and Hilton (NYSE: HLT) today announced plans to leverage Playa Hotels & Resorts’ industry-leading, all-inclusive expertise with Hilton’s global portfolio of brands, and […]

New UNWTO Report Helps Cities Manage Impact of Tourism

18th September 2018

The tourism sector’s shift in focus towards innovation and experiences, and traveller demand for diverse and immediate experiences in cities, will underpin the discussions of the UNWTO Conference on City […]

Nor1 to Offer Its Upgrade, Upsell, and Merchandising Platform to More Hotels and Resorts Worldwide Through Partnership with HRS

18th September 2018

Nor1, Inc. today announced a distribution partnership with Hospitality & Retail Systems (HRS) to expand its reach to more hotels around the world and enable them to increase RevPAR and […]

Benbria and GCommerce Announce Strategic Partnership.

18th September 2018

Ottawa, Ontario and Park City, Utah, September 17th, 2018 – Benbria, a leading provider of customer experience management technology, and GCommerce, a leading provider of digital marketing services to the […]

Guestline appoints Robert Gorby as Chief Marketing Officer

18th September 2018

Award-winning global hospitality software business Guestline announces the appointment of Robert Gorby as chief marketing officer, effective immediately. Robert is the latest addition to the company’s senior marketing team following […]

Cornell Center for Hospitality Research Study Focuses on Hotel Brand Reputation Analysis

18th September 2018

Cornell University’s Center for Hospitality Research has released an index and analysis of hotel brand reputation in the United States and Canada, revealing important insights into the role played by […]

Booking.com Opens Nominations for Technology Playmaker Awards 2019 to Celebrate and Recognize Inspiring Women in Technology

18th September 2018

Today, Booking.com, one of the world’s largest travel e-commerce companies launched the Technology Playmaker Awards 2019. Introduced by Booking.com in 2017, the awards aim to recognize and celebrate women who […]

Man jailed in Italy for selling fake TripAdvisor reviews

18th September 2018

A TripAdvisor reviewer has been sentenced to nine months in prison in a landmark fraud ruling by an Italian court. The owner of Promo Salento was convicted of selling fake […]

It's Budget Season Are You Ready?

17th September 2018

According to Hospitality Technology’s 2018 Customer Engagement Technology Study, 65% of guests say they are willing to pay higher rates and are more likely to return to a hotel that […]

Navodit Srivastava appointed Vice President of HSMAI Asia Pacific

17th September 2018

Veteran of Starwood Hotel Group and Sabre Holdings, current tech entrepreneur Navodit Srivastava appointed Vice President of HSMAI Asia-Pacific Region. 17th September, 2018 – Singapore The Hospitality Sales & Marketing Association [...]

Innovative City Experiences Can Help Broaden Tourism Benefits, Says UNWTO

15th September 2018

The tourism sector’s shift in focus towards innovation and experiences, and traveller demand for diverse and immediate experiences in cities, will underpin the discussions of the UNWTO Conference on City […]

Online Reputation Management 101: What Businesses Need to Know

14th September 2018

It’s time to get serious about managing your brand’s reputation online. Read the full article at HSMAI Global…

Louvre Hotels Group designs the hospitality of tomorrow by opening its first SmartHotel

14th September 2018

The fifth largest hotel group in the world just opened a new kind of hotel, subtly integrating new technologies into a customer path that has been entirely rethought. The establishment […]

Raffles and Rizzoli partner to provide a glimpse into the glamour, romance and history of a legendary luxury brand

14th September 2018

Raffles Hotels & Resorts, one of the most revered names in luxury hospitality, is pleased to announce a new collaboration with Rizzoli New York. Soirees, Sojourns & Stories is a […]

Marketing Leaders Embrace Gdpr As Path To Trust And Improved Experiences As Compliance Laggards Shirk Responsibility And Fail To Champion Change

14th September 2018

While some organizations saw the May 25 enforcement deadline for the General Data Protection Regulation (GDPR) as the finish line for compliance, leading edge marketing executives saw the day as […]

Light Human Hotels forms new partnership with dSign Vertti Kivi & Co

14th September 2018

Light Hotels recently announced the alliance of its brand Light Human Hotels with dSign Vertti Kivi & Co, a unique and iconic creative interior design environment. Read the full article […]

Revinate Announces New Resource to Help Hoteliers Around the World Drive Maximum Results From Email

14th September 2018

Revinate announced today the launch of the Email Marketing Strategy Guide, a new free resource that will help hoteliers market their business and drive more revenue from email. The guide […]

Brand new The East London Hotel joins HotelREZ

14th September 2018

Following a 38 million investment by Definition Capital, the East London Hotel is now represented under the HO chain code on the GDS. Read the full article at HSMAI Global…

Silken Hotels signs multi-year contract extension with Pegasus Solutions

14th September 2018

After a highly successful 15-year engagement with the company, Silken Hotels has signed a renewed and extended agreement with Pegasus Solutions, a global leader in hospitality technology solutions. Read the […]

Reserve Direct expands hotel connectivity with SiteMinder

14th September 2018

Reserve Direct, an online travel agency featuring over 2,000 shows, attractions, theme parks, activities, tours and hotel packages in 20 destinations throughout the United States and Canada, today announced a […]

Hotels Tap Into Projected $2.1 Billion CBD Market

13th September 2018

Hotels are incorporating CBD into cocktails and menu items as the market is projected to grow to $2.1 billion by 2020. Read the full article at HSMAI Global…

How the French family behind Club Med is reimagining urban hotels with Mama Shelter

13th September 2018

The French family behind Club Med, the ubiquitous all-inclusive vacation resorts, has a growing hospitality venture that doesn’t involve ski slopes or seashores, but rather cityscapes and skylines. Read the […]

AccorHotels launches MyChicAfrica, a new lifestyle & travel media platform

13th September 2018

This pioneering new approach from AccorHotels aims to make the continent more accessible and open for not only international travellers, but for Africans and the diaspora to rediscover and celebrate […]

Jail time for review fraudsters: TripAdvisor heralds landmark legal ruling in the fight against paid review fraud

13th September 2018

TripAdvisor, the global leader in online review fraud prevention, today commended the result of a pivotal legal ruling in Italy which saw a persistent online review fraudster sentenced to jail. […]

Lux Resorts to branch out with new brand

12th September 2018

Called Salt, the new brand will be a sister proposition to Lux Resorts and Tamassa, with all three now siting under the newly created umbrella of The Lux Collective, overseen […]

Cendyn has been nominated for four prestigious World Travel Awards 2018

12th September 2018

Cendyn, the leading provider of hotel CRM and hotel sales platforms in the hospitality industry, has been nominated for four World Travel Awards; World’s Leading Hotel CRM Technology Provider, World’s […]

IDeaS Revenue Solutions and Guestline Expand Strategic Partnership

12th September 2018

IDeaS Revenue Solutions is the leading provider of revenue management software and services. With over 30 years of expertise, IDeaS delivers innovative analytics solutions that unleash the power of pricing […]

Hoteliers + Non-Desk Hotel Workers to Benefit from Beekeeper's $13 Million Series A' Extension

12th September 2018

Beekeeper, the leading communication and operations platform for connecting a hotel’s non-desk workers across locations and departments, announced today that it has raised an additional $13 million as a part […]

Puzzle Partner Enters 5th Year Supporting Innovative Travel & Hospitality Companies

12th September 2018

Puzzle Partner, the most trusted travel and hospitality technology marketing agency, Puzzle Partner is celebrating a significant milestone this year. The company, founded in 2013 by industry veterans, is now […]

Hospitality Executives Tackle Technology and Distribution Challenges at HSMAI's Curate

12th September 2018

Hotel senior leaders representing HSMAI Organizational Member companies investigated key issues facing the hospitality industry at Curate: An HSMAI Executive Insights Forum, hosted by the Hospitality Sales and Marketing Association […]

Hilton Introduces Explore, a New Local Travel Feature Within the Award-Winning Hilton Honors App, powered by Foursquare

11th September 2018

Hilton (NYSE: HLT) today announced the introduction of Explore, an all-new feature of the Hilton Honors mobile app, providing Hilton Honors members the opportunity to explore the neighborhood surrounding their […]

HEBS Digital's Sister Company, Serenata CRM, Voted the Best Hotel Technology Provider in Asia

11th September 2018

Serenata CRM, the sister company of HEBS Digital and the leading specialist for customer relationship management (CRM) and E-marketing, was recognized as the best hotel technology provider in Asia at […]

Maggie Gyllenhaal Partners With Autograph Collection Hotels To Empower Emerging Female Screenwriters

11th September 2018

From the 2018 Toronto International Film Festival , Autograph Collection Hotels announced today Academy Award and Emmy nominated, Golden Globe award winning actress and producer Maggie Gyllenhaal as Independent Film […]

OTA Insight honoured as One to Watch' in Sunday Times Tech Track 100

11th September 2018

LONDON, NEW YORK – OTA Insight, the cloud-based data intelligence platform for the hospitality industry, today announced it was named one of 10 “Ones to Watch” in the 18th annual […]

Alila Hotels and Resorts Chooses Infor to Streamline Operations and Increase Business Efficiency Customer Service and Satisfaction was Key to Selection Choice

11th September 2018

Infor, a leading provider of industry-specific cloud applications, has announced that Alila Hotels and Resorts has deployed Infor Hospitality Management System (HMS) and Infor Revenue Management Solution (RMS) for its […]

UNWTO Hails Wine Tourism as an Approach to Sustainable Rural Development

11th September 2018

UNWTO called for wine tourism to be made part of national tourism and rural development policies at the 3rd UNWTO Wine Tourism Conference in Chisinau, Republic of Moldova (6-7 September […]

Angolan reforms set to benefit Tourism and Hospitality sectors

10th September 2018

“Angola’s growth prospects are set to rise as the country continues to make strides towards a more positive economic course,” says Wayne Troughton of specialist hospitality and real estate consultancy […]

These Are The Best Hotel Review Sites In The World

10th September 2018

When it comes to the best hotel review sites in the world, the real winners aren’t the usual suspects. They are “none of the above” — which may be good […]

Hospitality sector welcomes AI voice services

8th September 2018

Amazon Alexa, Google Home, and Siri from Apple have initiated a revolution in search, and it is a significant transformation within the marketing and customer services industries. Read the full […]

Kimpton Hotels & Restaurants Launches Room 301: A Social Experiment

7th September 2018

Today, Kimpton Hotels + Restaurants launches a first-of-its-kind social experiment, titled “Room 301,” which will run for three months at the Kimpton Everly Hotel in Los Angeles, with additional activations […]

Marriott Hotels And TED Deliver Inspiring Women In Innovation' Salon

7th September 2018

Marriott International’s flagship brand Marriott Hotels continues to spark creative ideas and meaningful conversations worldwide, hosting its second TED Fellows salon in Asia Pacific on September 6th at the Bengaluru […]

Smartphones, soft toys, suitcases The Top 10 most common items left behind at hotels in Summer 2018

7th September 2018

People tend to forget things in their everyday lives: umbrellas, keys, watering their plants But what about their holidays? This summer, our detective colleagues from TUI France have conducted investigations […]

TUI welcomes its first ever robotic humanoid employee

7th September 2018

The humanoid robot commonly known as “Pepper” is the latest employee to be hired by TUI Nordic. Pepper, named Pepper 2E, will work as a Robot Assistant and be a […]

Airbnb for Work Brings Meeting Spaces and Experiences to Business Travelers

7th September 2018

Airbnb for Work has touted strong growth since its launch a few years ago, when it was originally known as Airbnb for Business, providing better tools for companies to manage […]

Google's travel incursion gradual, but a threat to OTAs

7th September 2018

Google continues to encroach gradually on OTA turf. The tech giant’s most recent move was to begin offering exclusive hotel discounts via its Google One cloud storage platform, at the […]

Bali Set To Host 18.2 Million Visitors In 2020, More Than 4 Times Its Population

7th September 2018

Over the next three years, total visitor numbers to Bali are expected to increase by 26.3%, from 14.4 million in 2017 to 18.2 million in 2020, according to a major […]

CTrip net revenue rises 13%, accommodation revenue rises 21%

6th September 2018

Ctrip's accommodation reservation revenue for the second quarter of 2018 rose 21% to USD 425 million, transportation ticketing revenue increased 1% to USD 457 million. 09/06/2018| 6:43:10 AM| Ctrip 中文 Original article published [...]

Chinese Tourists: Marrying Love of Sports with Tourism

6th September 2018

Chinese tourists have just added a new dimension to the global tourism industry. Read the full article at HSMAI Global…

India is barely discovered in terms of true tourism: AccorHotels' Michael Issenberg

6th September 2018

In an interview with Mint, Michael Issenberg, CEO (Asia-Pacific) at AccorHotels, talks about plans for India, challenges in the hospitality industry, and the impact of millennials and social media on […]

Pan Pacific Hotels Group rolls out B2B and B2C loyalty programmes

6th September 2018

Today’s discerning travellers place greater value than ever on authenticity, customisation and flexibility. Pan Pacific Hotels Group (PPHG) has positioned its Pan Pacific and PARKROYAL brands closer to the customers […]

Cendyn is Asia's Leading Data Driven Marketing Agency 2018 as voted by prestigious World Travel Awards

5th September 2018

Cendyn, the leading provider of hotel CRM and hotel sales platforms in the hospitality industry, has been voted as Asia’s Leading Data-Driven Marketing Agency, 2018. The prestigious World Travel Awards […]

Best western hotels & resorts goes behind the brands' With A Closer Look At Vb

5th September 2018

On the heels of its first U.S. opening earlier this month in Springfield, Missouri, Best Western’s upscale urban-hip hotel brand – Vb – is on the move, with a robust […]

How hotels are upping their game on food and drink

4th September 2018

From partnering with world-renowned chefs to letting guests order room service via Amazon Alexa, hotels are increasingly offering innovative food and beverage (F&B) experiences. Read the full article at HSMAI […]

Cannabis on the Menu at Your Next Hotel Restaurant or Spa?

4th September 2018

More hotels and resorts plan to offer cannabis-based menu items and wellness treatments, as laws around the country relax toward medicinal and recreational use of the drug. And customers both […]

All dressed up and everywhere to go: how a passion for fashion fuels the style-conscious global traveler

4th September 2018

Travel and fashion are a perfect match with almost half of all global travelers agreeing that looking their best while on vacation is important (48%). Whether functional or fashionable, a […]

Shiji and Fliggy partner to pioneer facial recognition hotel check-in and payment

4th September 2018

Beijing, Shiji working with Alibaba’s Fliggy (formerly known as AliTrip), have achieved a hotel industry first by integrating full facial recognition for hotel check-in including credit authorization for 50 hotels […]

Why Booking.com Grew Throughout Europe

4th September 2018

My thesis is that Booking.com (BKNG) was able to grow throughout Europe because Priceline didn’t listen to the “experts” and force a change from the agency model to the merchant […]

Trivago faces legal probe over misleading pricing'

4th September 2018

Australia’s competition authority is taking hotel metasearch site Trivago to court for alleged breach of consumer law. Read the full article at HSMAI Global…

The impact of influencer marketing on the booking journey

4th September 2018

Let’s set the scene. Up until the digital revolution, traditional marketing and word-of-mouth were the only real ways to grow consumer awareness at a notable scale. Read the full article […]

Let These Dinosaurs Check You In At Japan's Weird' Hotel

4th September 2018

Jurassic Park” fans, this one’s for you. A Japanese hotel is offering guests one of the strangest check-in experiences possible a reception desk manned by robot dinosaurs. Whether it’s Japanese, English, Chinese […]

Content and Social Critical to Converting Travelers

3rd September 2018

Quality content marketing and a strong social media presence is helping brands build loyal customer bases and underpinning more effective sales and marketing funnels according to EyeforTravel’s new Converting the […]

Welcome to HSMAI Europe's Digital Expert LAB, an eLearning program, available now

31st August 2018

Currently working in a management role within hotel distribution and/or marketing? Taught by leading industry figureheads, HSMAI Europe’s Digital Expert LAB courses will help upskill and develop your digital knowledge, […]

IHG's Gil Mulders joins HSMAI Region Europe People & Culture Advisory Board

31st August 2018

IHG’s Head of Learning in Europe, Gil Mulders sports a long and varied career in hospitality, as Front Desk Manager, then Training Manager at Crowne Plaza Brussels, Reception Manager at […]

Here are the finalists for the HSMAI and Customer Alliance Guest Experience Award UK

31st August 2018

The awards are based on customer satisfaction data and reviews from different portals, such as TripAdvisor, booking.com, Hotels.com, Google, Facebook and more, divided into three categories; Hotels, Restaurants and Attractions. […]

Nordic Choice Hotels' Anant Vithlani to chair HSMAI Region Europe's Sales Executive Advisory Board

31st August 2018

The new chair, with an MBA in Business Administration and Management from Stockholm School of Economics, boasts a long and varied career in sales, including printer toner sales, marketing services, […]

What The Hospitality Industry Teaches Us All About Innovation And Disruption

31st August 2018

The world as we know it changes faster by the day, which means businesses and companies are harder pressed than ever to keep up with this altering landscape. What consumers […]

How America's motels became hipster havens

31st August 2018

In the heart of Palm Springs, a once nondescript Howard Johnson motel with an on-site Denny’s restaurant is now the Ace Hotel & Swim Club, replete with outdoor fireplaces, live […]

Travel and Hospitality Advertising: 5 Digital Spend Trends to Watch

31st August 2018

As travel and hospitality marketers get ready to set their budgets for 2019, which digital advertising trends should they be keeping a close eye on? Read the full article at […]

Why It Can Pay to Be Counterintuitive in Travel Marketing and Sales

31st August 2018

For almost every travel brand, their marketing and sales funnel is extremely porous, with consumers dropping out at every stage and low numbers eventually turning into bookings. Pushing up conversion […]

Overtourism' Worries Europe. How Much Did Technology Help Get Us There? – nyt.com

30th August 2018

Over the summer, my wife and I traveled with our two young kids on a two-week vacation through Europe. It wasn’t as highfalutin as it sounds. In London, our Airbnb had […]

How Concierge Patrick Trevor Creates Special Memories for Guests

30th August 2018

ALICE interviews concierge Patrick Trevor on his thoughts on technology in the hospitality industry, providing the best recommendations, and how he creates everlasting memories for guests staying at Mr. C […]

Guestline, Duetto Announce Technology Partnership

30th August 2018

Duetto, the hospitality industry’s only Revenue Strategy Platform, has entered into a technology partnership with Guestline, provider of hotel IT solutions, with the launch of a two-way integration between Duetto […]

Crowne Plaza Hotels & Resorts Awarded Patent For WorkLife Room

29th August 2018

The Crowne Plaza Hotels & Resorts brand today announced the approval of its patent application for the WorkLife Room: the brand’s innovative “guestroom of the future.” The newly-patented concept is […]

Stockholders of Marriott Vacations Worldwide and ILG Approve Merger

29th August 2018

Marriott Vacations Worldwide Corporation (NYSE: VAC) and ILG, Inc. (NASDAQ: ILG) today announced that at separate special stockholder meetings the stockholders of both companies approved proposals relating to Marriott Vacations […]

This New Hotel Room Is So Groundbreaking That They Patented It | Forbes

29th August 2018

Can a hotel room be so groundbreaking that it deserves a patent? If it’s the WorkLife Room, billed as the guestroom of the future, the answer apparently is yes. The […]

The Rainmaker Group Appoints Hospitality Veteran as New Head of Sales

29th August 2018

The Rainmaker Group (Rainmaker), a leader in revenue management solutions for the hospitality and gaming industry, is proud to announce the appointment of Matt Curry as their new Head of […]

'Tis the season for planning holiday travel | blog.google

29th August 2018

While it may seem early, many people have already started planning trips for the upcoming holiday season. To help you save money and confidently book holiday travel, we’re sharing holiday […]

Six Steps to Convert Travel Consumers

29th August 2018

Converting a travel customer is a tricky business for any brand but EyeforTravel’s new Converting the Customer report, which is free to download now, is here to help with six […]

Shiji Grows Distribution Platform Into International Hotel Market

28th August 2018

Shiji launches Shiji Distribution Solutions team to accelerate international growth. Founded in 2007, CHINAonline was the first connectivity provider in China and the first to build connections between international hotel […]

UNWTO Highlights Confirm Another Record Year in 2017

28th August 2018

International tourist arrivals grew 7% in 2017, the highest increase since 2010, according to the World Tourism Organization (UNWTO)’s latest collection of Tourism Highlights. Growth in arrivals was echoed by […]

User-generated content not top of mind for DMOs on Facebook

24th August 2018

State destination marketing organizations in the United States are slow to adopt user-generated content in their Facebook advertising, with the majority relying on stock imagery in posts. Read the full […]

Inside BrewDog's Brand New Beer Hotel in Columbus, Ohio

24th August 2018

Some people will go to great lengths for a cold beer. They’ll elbow through crowds three rows deep at the bar. They’ll venture from the apartment all the way to […]

Westin Hotels & Resorts Announces the Appointment of Huang Xuan as New Well-being Brand Advocate of Greater China

24th August 2018

Westin Hotels & Resorts, part of Marriott International, has announced the appointment of Huang Xuan as the new well-being brand advocate for Greater China. As part of his appointment, Huang […]

Softscribe Inc. Identifies Top 12 Quotes from Industry Leaders at Hotel Data Conference 2018

24th August 2018

Softscribe Inc., a leading hotel tech PR firm, attended the 10th annual Hotel Data Conference (HDC) this month in Nashville, TN with top industry leaders and technology providers. Smith Travel […]

Meet the Hotel Brand Taking Creativity to Another Level

24th August 2018

First, locate your hotel property in an up-and-coming city section. Second, incorporate design elements that spark photo ops for guests while staying there. That’s what nhow is doing. A brand […]

How much is an 'influencer' worth?

24th August 2018

The growth of social media as a promotional tool has given rise to a new profession, that of the ‘influencer’. These are bloggers who are self-proclaimed ‘experts’ in a particular sector […]

Dorsett Hospitality International, Duetto Announce Revenue Strategy Partnership

24th August 2018

Dorsett Hospitality International has agreed to implement several applications from Duetto, hospitality’s Revenue Strategy Platform, as it looks to build out its core markets in Asia and expand further in […]

Intelity x KEYPR Meet Guests' Mobile Demands

23rd August 2018

According to Hospitality Technology’s 2018 Customer Engagement Technology Study, hotels are slow to adopt the mobile functionality guests want. Over 40% of those surveyed want to do one or more […]

How to Measure Social Media ROI: A 4Step Plan for Marketers – MDG

23rd August 2018

What is the return on investment of your social media efforts? Are your audiences taking the right actions on the right platforms? Which social tactics are truly helping your brand […]

How to Measure Social Media ROI: A 4Step Plan for Marketers – MDG

23rd August 2018

What is the return on investment of your social media efforts? Are your audiences taking the right actions on the right platforms? Which social tactics are truly helping your brand […]

How Harbor House Inn sailed to No. 1 on TripAdvisor & cut OTA commissions by 35%

23rd August 2018

A small hotel with a big heart, Harbor House is a quiet little inn off the Santa Barbara coast that enjoys a loyal following of repeat guests who praise the […]

Latest BDRC Hotel Guest Survey Reveals Surprising Trends on OTAs and Direct Booking

23rd August 2018

BDRC’s 2017 Hotel Guest Survey (HGS) results show the impact of hotels brands’ “Guest Loyalty” rates on booking platform trends. The data demonstrates that OTAs continue to sustain their share […]

Marriott International's Three Loyalty Programs Unify

22nd August 2018

A new era is beginning for the more than 110 million members of Marriott International’s award-winning loyalty programs – Marriott Rewards, which includes The Ritz-Carlton Rewards, and Starwood Preferred Guest […]

The Government of Puerto Rico Partners with ALICE to Create the First-Ever Customer Service Platform for a Tourism Destination

22nd August 2018

ALICE, the hospitality industry’s leading operations platform, has partnered with the Government of Puerto Rico’s Tourism Company (PRTC) and Roca Marketing to develop an innovative destination concierge service and trip […]

Shiji Group Expands to the USA, Opens International Office in Atlanta, Georgia

22nd August 2018

Shiji Group continues its international expansion and opens a new office in Atlanta, Georgia USA. The office, led by Greg Berman, COO Americas, consists of over 40 specialized staff focused […]

Pilot Hotels Launches As A New Visionary Brand In The Boutique Hotel And Hospitality Space

22nd August 2018

Announced today, American private investor Marcy Holthus, launches an exclusive boutique luxury hotel brand: Pilot Hotels. Incorporating the unrivaled 12-room Washington School House Hotel in Park City, Utah and the […]

7 Design-Forward Shipping Container Hotels

22nd August 2018

Yes, shipping containers are a durable and important mode of transporting goods around the world. Yet when recycled and repurposed into livable space, these rectangular structures take on a completely […]

Hotelhero enters the UK market

22nd August 2018

Hotelhero is the only hotel technology research platform specialized for the independent hotel market. We are excited to announce that we are entering the UK market to help English independent […]

Hotel Data Conference day two recap

21st August 2018

The second day of the sold-out 10th Annual Hotel DataConference focused on the shifting traveler demographics, and how this and other factors may be affecting the hotel industry. Co-hosted by […]

HTNG Publishes Framework for Hotels Implementing Voice Technologies

18th August 2018

Read the full article at HSMAI Global…

Industry research offers an inside look at Millennials' unique hotel needs

18th August 2018

According to new research by FutureBrand Speck, part of Interpublic Group (NYSE: IPG), Millennials (those currently 22-37) have a higher demand for enriching experiences over traditional hotel amenities. FutureBrand Speck […]

How Hotel Operators Can Win And Retain More Customers | forbes.com

16th August 2018

Process management or process modeling is an underrated application that can be used to enhance the experience of travel. More than ever, the hospitality industry is looking for ways to […]

Three opportunities to get the most out of Peak Season

16th August 2018

As we all know it is peak season and most of the hoteliers are working at full speed. Booking.com organized a webinar about this subject and we were there to […]

HSMAI ROC Recap: Grabbing Revenue by the Horns in Houston

16th August 2018

On June 19-20, 2018, 623 hospitality professionals gathered in Houston for education and insights into revenue management at the Hospitality Sales and Marketing Association International’s (HSMAI) Revenue Optimization Conference (ROC) […]

The Secrets to Being a Great Hotel GuestAnd Having the Best Possible Stay

16th August 2018

Travelers often expect a whole host of accommodations and amenities during their stay at a hotel. But it’s as much on the guest as it is hotel employees to foster […]

Oakwood Launches Industry-Leading Mobile App, Streamlining Booking, Arrival, and Customer Service Experience

15th August 2018

Oakwood, wholly owned by Mapletree Investments, announced today the launch of its proprietary Oakwood Mobile App, a first-of-its-kind app in the industry that streamlines how guests book and manage their […]

iVvy to Showcase New Generation Sales and Catering Technology at Hotel Data Conference

14th August 2018

iVvy Inc., the award-winning global Venue Management Software company, will be showcasing their new generation sales and catering solution for meetings, events & group accommodation at this year’s Hotel Data […]

EU Countries Top Tourist Destinations for GCC Travellers

14th August 2018

European countries were the leading destinations for summer travel for Gulf Co-operation Council (GCC) residents, according to new travel trend data released by VFS Global, the world’s largest outsourcing and […]

Amadeus Accelerates Expansion in Hospitality Sector With $1.52bn Agreement to Acquire TravelClick

13th August 2018

Amadeus has agreed to acquire TravelClick from Thoma Bravo, a leading private equity investment firm, for USD $1.52bn. Read the full article at HSMAI Global…

The World's Oldest Hotel Has Been in the Same Family for 52 Generations

13th August 2018

The hotel industry goes back way further than you might think. Sure, there are classic properties in historic cities such as Paris and Rome, but there’s an inn in Japan […]

HSMAI Revenue Workshops in Asia Pacific

HSMAI 2 Day Hotel Revenue Certificate Course – Hong Kong

13th August 2018

A unique program put together by the team of Hospitality Leaders which form HSMAI’s Revenue Advisory Board. We listened, now we are delivering! BLENDED LEARNING AT IT’S BEST! This fast paced [...]

HSMAI Revenue Workshops in Asia Pacific

HSMAI 2 Day Hotel Revenue Certificate Course – Singapore

13th August 2018

31st October & 1st November 2019 SINGAPORE VENUE Ibis Singapore Bencoolen 70 Bencoolen Street Singapore 189657 REGISTRATION Click here to buy ticketsSell tickets online with Ticket Tailor DO YOU WORK [...]

Facebook's New Recommendations Feature: What Local Businesses Need to Know – MDG

11th August 2018

If you thought summer would slow Facebook from making major updates to its platform, you were wrong. Read the full article at HSMAI Global…

11 gorgeous hotels that were made for Instagram | usatoday.com

10th August 2018

Whether you like it or not, social media has transformed the way we travel. Case in point: An increasing number of travelers are turning to Instagram not only to document […]

It seems like everywhere you turn, some type of concierge service is being offered: Chief Concierge of The Jung Hotel and Residences, Claudette Breve, Sees the Industry Growing Stronger in The Next 5

9th August 2018

ALICE spoke with Chief Concierge of the Jung Hotel and Residences of the New Orleans Hotel Collection, Claudette Breve, about the impact of technology on the concierge profession, the current […]

Revenue Managers vs Smart travellers

Revenue Managers vs The Smart Traveller – Let the Games begin

9th August 2018

Clever Travellers are challenging hotel Revenue managers Author: CS Ramachandran, CRME The big challenge for the Revenue Managers, in today’s times, is to manage rates across all a multitude of [...]

Airbnb guests accuse it of deleting negative reviews and boosting bad hosts | qz.com

7th August 2018

The two-bedroom condo that Donna Oakley arrived to in Winston-Salem, North Carolina, in late June didn’t look much like the five-star property she’d booked on Airbnb. Read the full article […]

Doing things differently: Key differentials for enhancing the guest experience

7th August 2018

International tourism continues to show significant growth worldwide and as a result the hospitality industry is becoming highly competitive with the focus shifting from hotel design and technology to experience-based […]

Here is how you can distribute your hotel inventory efficiently to sell more

6th August 2018

For a hotel, a well-structured inventory distribution strategy is the key to sell more rooms. Not only that, it also helps the hotel increase its online visibility. However, what should […]

Now Available for Download: HEBStrategy Q3 2018 Hotel Digital Marketing, Technology, and Trends Whitepaper

6th August 2018

HEBS Digital’s third installment in 2018 of the HEBStrategyour whitepaper series covering the latest news and trends in hotel digital marketing and technologyis now available for download! The HEBStrategy Q3 […]

How Mobile and Self-Service Technology Can Set Your Hotel Apart from the Competition [Guide]

3rd August 2018

Whether we like it or not, we are living in a mobile-first, self-service world. From dating apps to online shopping, app-based taxi service and food delivery, mobile check-in and more […]

8 reasons your property website needs a hotel booking engine

3rd August 2018

Gone are the days when most guests called the hotel front desk to reserve their stay. Now, nearly all phases of travel planning happen online – from researching accommodation to […]

Horwath HTL Industry Report: Sydney Australia

3rd August 2018

Sydney’s hotel performance has been powering ahead, buoyed by a resilient economy and strong tourism growth. The city’s hotels are now posting RevPAR figures some $52 higher than the next […]

7 Tips for Succeeding with Instagram Marketing – MDG

3rd August 2018

This year is set to be a big one for Instagram marketing. Read the full article at HSMAI Global…

Lodging Interactive Launches Reputation Management for Restaurants

2nd August 2018

Lodging Interactive, an award-winning digital and social media engagement agency exclusively serving the hospitality industry, today announced it has expanded its CoMMingle reputation management services into the restaurant industry. During […]

Metasearch Ads For Travel Brands: Too Good To Be True Or Winning ROI? | forbes.com

2nd August 2018

As the battle for bookings rages on between travel brands and online travel agencies (who charge anywhere between 15-30% commission per booking), it’s easy to see why hoteliers and agency […]

HotelTonight wants to wow more millennials by gamifying travel booking | fastcompany.com

2nd August 2018

HotelTonight, the mobile app that lets you book last-minute discounted hotel rooms, is making a bigger play for millennial stays. On Tuesday, the startup announced a new feature called Daily […]

What Hotel Credit Card Upgrades Mean For Your Bottom Line | forbes.com

1st August 2018

If you had a dollar for every time a co-branded hotel credit card got updated this year, you would have enough money to raid the minibar on your next stay. […]

Horwath HTL Industry Report: Wellness-themed vs Wellness Hospitality

1st August 2018

With the rise of the global wellness industry, many hospitality companies increasingly incorporate various elements of wellness into their product and service offering. The reality is that merely highlighting healthy […]

Kimpton Canary Hotel Offer Guests In-Suite Styling

1st August 2018

Kimpton Canary Santa Barbara announced its new partnership with local specialty retail store, DIANI Boutique today. As part of the partnership, hotel guests who book the Canary suite now can be […]

Which hotel APIs should I be asking vendors about for my hotel?

1st August 2018

As seen in our previous article about application program interfaces, or APIs, are the “backbone of any digital network of programs. They are how we connect the various hospitality software, […]

Meta Search Engines Report highlights direct booking challenges for hotels

31st July 2018

Q2 KEY FINDINGS FROM META-SEARCH REPORT 1. Hotels’ direct booking rates are more likely to be undercut by OTAs on Meta-Search Engines (MSEs) when there is a lead-time of more than two [...]

Online Reputation Management, Mobile Experience and Driving Direct Bookings Critical Areas of Focus for U.S. Travel Businesses, According to New TripAdvisor-Ipsos MORI Study

31st July 2018

TripAdvisor, Inc. (NASDAQ: TRIP) today announced the results of its 2018 “Hospitality Sector Report” in partnership with Ipsos MORI showcasing the top concerns and areas of focus for travel businesses, […]

Discover How Nordic Choice Hotels Became One of the Most Innovative Brands in Norway

30th July 2018

Nordic Choice Hotels, one of the largest hotel groups in Scandinavia, has pioneered innovation in multiple fields as a way to optimize service delivery across their diverse portfolio of hotel […]

Analyzing Over 8 Billion Impressions, Global Data from Taboola Reveals Untapped Opportunities for Travel Marketers

28th July 2018

NEW YORK – Today, Taboola, the leading discovery platform, released its global travel report to help marketers understand their competitive advantage and opportunities on the open web. Based on over […]

OK, Computer: Why hotels are employing digital concierges

28th July 2018

“Alexa, where can I get good sushi around here?” Digital concierges have arrived, bringing hotel guests unprecedented levels of personalization and control. Read the full article at HSMAI Global…

These New Hotels Can Actually Compete With Airbnb – bloomberg.com

28th July 2018

It’s one of the most divisive questions for road warriors: hotel or Airbnb? Read the full article at HSMAI Global…

The Inside Story of Hilton's New High-Tech Hotel Rooms And What It Will Mean For Travelers

27th July 2018

Imagine being able to set your favorite TV channels, optimal room temperature and turn the lights off from the comfort of your hotel room bed, all on your own mobile […]

Marriott, Airbnb see opportunity in selling 'experiences' | By vancouversun.com

27th July 2018

Hotel and home-sharing companies don’t just want to sell you a room anymore. They also want to sell you an experience. Read the full article at HSMAI Global…

HSMAI Washington DC Chapter Announces State of the Industry Program

27th July 2018

The Washington, D.C., chapter of the Hospitality Sales and Marketing Association International today invited hospitality professionals from throughout the metropolitan area to attend its annual State of the Industry program […]

Three shifts in the way U.S. travelers shop for leisure travel

27th July 2018

In some years, traveler behavior changes slowly. In 2017, however, there was a big shift in the way consumers shopped for leisure travel. Phocuswright surveyed nearly 4,000 leisure travelers and […]

Q2 Worldwide Meta Search Engines Distribution Trends report from Fornova highlights direct booking challenges for hotels

27th July 2018

Fornova released their first Worldwide Meta Search Engines Distribution Trends report, highlights hotels losing out to OTAs on Meta for bookings with longer lead-times. Read the full article at HSMAI […]

HSMAI and Level60 Partner on Revenue Management Curriculum Tools and New Student Certification

27th July 2018

The Hospitality Sales and Marketing Association International (HSMAI) is pleased to announce a partnership with Level60 Consulting (Level60) to offer hospitality faculty members a course and classroom tools to teach […]

Cvent Unveils List of Top 25 Meeting Destinations in Europe for 2018

27th July 2018

Cvent, Inc., a market leader in meetings, events, and hospitality technology, today released its list of the top cities for meetings and events in Europe. European cities were previously included […]

New Global Panel Series Invites Hotel Guests To Unpack Fresh Perspectives While On The Road

27th July 2018

AC Hotels by Marriott, the European-inspired lifestyle brand, has launched the global panel series, AC Unpacked: A Conversation. The program will bring together a creative class of visionaries around the […]

IHG Becomes UK's Leading Luxury Hotel Operator

26th July 2018

IHG (InterContinental Hotels Group) has today confirmed the UK debut locations for its boutique brand Kimpton Hotels & Restaurants and its recently launched upscale brand, voco Hotels. This move follows […]

Hotel bed myths that should be put to sleep | usatoday.com

26th July 2018

Hotels claim their beds are amazing. Not all of their guests agree. Read the full article at HSMAI Global…

Why Sound Matters for Your Hotel: A Report on Sound, Music & Hotels From Rightsify

26th July 2018

Rightsify, a global music licensing agency that provides custom music services to hotels, restaurants, retailers, gyms and shopping malls in over 30 countries has today released their second in a […]

The Hotel Zetta Staff and ALICE Drive Improving Cleanliness and Service Online Reviews

26th July 2018

Hotel Zetta has selected ALICE to enhance their internal communication, housekeeping operations, and guest engagement at their vibrant boutique hotel. ALICE is the hospitality industry’s leading operations technology, connecting every […]

Hotel Student Certification:CRMA(Certified Revenue Management Analyst)

26th July 2018

HSMAI launches tools for Faculty and a Student Certification in Revenue Management Are you a student studying revenue management? Looking for an edge to set you apart from your peers? [...]

Palacina Berlin puts luxury apartments on the global stage with online booking technology by SiteMinder

26th July 2018

An increase in online bookings for a boutique hotel offering luxury apartments in central Germany is showing a rising popularity of extended-stay accommodation in Europe and the material benefits of […]

Marriott International to Debut on Alibaba's Tmall Super Brand Day'

26th July 2018

Marriott International (NASDAQ: MAR) today announced its inaugural participation in Alibaba’s ‘Tmall Super Brand Day’ slated for 28th July 2018, the first hospitality company to do so. Tmall is Alibaba’s […]

Hotel Monitor 2019: American Express Global Business Travel Report Finds Buyers Facing A Complex Pricing Landscape

26th July 2018

The Hotel Monitor 2019, published by American Express Global Business Travel (GBT), finds geopolitical factors along with global, regional and local economics driving a diverse range of conditions for those […]

HFTP CEO Frank Wolfe Honored as Most Influential Hospitality Association CEO 2018

25th July 2018

Frank I. Wolfe, CEO for Hospitality Financial and Technology Professionals (HFTP), was recognized as Most Influential Association CEO 2018 in Hospitality by the European-based corporate finance publication Acquisition International (AI). […]

GDPR Compliance Deadline Has Come and Gone; What Does it Mean for Hotels?

25th July 2018

The European General Data Protection Regulation (GDPR) compliance deadline has passed, and it now requires every hotel in the world to have guidelines in place that protect European Union (EU) […]

Casa Pepe Welcomes OpenKey Mobile Technology to Mexico City

25th July 2018

Embracing its one-of-a-kind appeal, Casa Pepe, a boutique hostel in the beautiful historic center of Mexico City, announces the addition of OpenKey’s mobile technology to its suite of guest services. […]

Slow Websites Are Silent Killers for Businesses

25th July 2018

Over 80% of consumers are more frustrated by consistently slow websites than those that are temporarily down. That’s according to a global online study today from Eggplant, the customer experience […]

After Mastering Product Offerings, Hotels Must Turn Attention to Services, J.D. Power Finds

25th July 2018

It’s a good time to be a hotel guest. Across the board, hotels are making their customers happier than ever, according to the J.D. Power 2018 North America Hotel Guest […]

Darlene Rondeau joins Pegasus as New VP of Marketing

25th July 2018

Pegasus Solutions, the global leader in hospitality technology solutions, today announced the appointment of Darlene Rondeau as vice president of Marketing. In this role, she will be responsible for developing […]

J.D. Power Repeat: Microtel by Wyndham and Wingate by Wyndham Once Again Earn Highest 2018 Hotel Guest Satisfaction Segment Ratings

25th July 2018

Top-ranked Wyndham Hotels & Resorts (NYSE: WH) brand duo, Microtel by Wyndham and Wingate by Wyndham, secured the highest guest satisfaction rankings in J.D. Power’s 2018 North America Hotel Guest […]

Negative Impact Of Cruise Industry Is More Than Obvious | tourism-review.com

25th July 2018

In 2013, Spain launched a campaign, called “Blue Carpet”, to encourage the development of cruise tourism. Five years later, with its 28 authorized ports, the country has become the first […]

Russian Inbound Tourism Benefiting From The Fifa World Cup | tourism-review.com

25th July 2018

The FIFA World Cup has just ended in Russia resulting in a boost for local tourism. In the past years officials and authorities have paid a special tribute to inbound […]

How To Automate Your Business Tasks

25th July 2018

The opportunity of automation in the vacation rental industry is enormous and can help compliment the companies’ activities by reducing the time spent manually attending tasks. Due to a larger […]

Triometric launches Trio Data Engine to leapfrog the Open-source challenges of delivering analytics and AI for high volume APIs

25th July 2018

Triometric, the leading provider of real-time API monitoring and business intelligence to online travel companies, today announced the general release of the Trio Data Engine designed to enable travel businesses […]

HSMAI Revenue Workshops in Asia Pacific

HSMAI 2-day Hotel Revenue Certificate Course – Melbourne

24th July 2018

HSMAI is conducting a special workshop in Melbourne this November. The workshop is a unique program developed by the hotel leaders of Revenue Management from HSMAI’s Revenue Advisory Board. The [...]

UNWTO launches an online Platform to Achieve SDGs through Tourism

24th July 2018

Promoting a greater engagement of the tourism sector with sustainable development is the main objective of the Tourism for SDGs Platform. The online tool is designed to advance the achievement […]

HSMAI Welcomes Nominations for Lifetime Achievement and Top 25 Minds Awards

21st July 2018

The Hospitality Sales and Marketing Association International (HSMAI) Americas is accepting nominations for its Lifetime Achievement Awards and The Top 25 Extraordinary Minds in Sales, Marketing, and Revenue Optimization. Awards […]

New HTNG White Paper: CRM Centric Architecture

21st July 2018

HTNG’s Customer Relationship Management (CRM) Workgroup developed a CRM (i.e. Global Customer Profile) Centric Architecture for Hospitality White Paper to develop a framework and associated data sets that allow companies […]

New Survey Explores Link Between Travel and Curiosity

21st July 2018

As travelers continue to seek local experiences and tailored activities that fuel their curiosity, Curio Collection by Hilton today unveils new elements to its Curious Gene program. To explore curiosity […]

Seeker – Le Club AccorHotels unveils its latest innovation

21st July 2018

What if we could know all your desires? Anticipate your every need? This month, the Le Club AccorHotels loyalty programme made all this possible by launching Seeker, a revolutionary tool […]

2018 Hospitality Technology Study, uniting hotelier and vendor technology perspectives, now available worldwide

20th July 2018

Orlando, FL July 19, 2018 Fuel Travel, StayNTouch and Flip.to have partnered to launch a new study that examines perspectives from hoteliers and suppliers on industry technology. First debuted exclusively […]

PolyU Study Finds Food Tells Stories on Social Media

19th July 2018

Understanding what motivates travellers to share their food-related experiences through social media is important because that information influences others’ behaviour and acts as a form of destination marketing, according to […]

Why your property needs a mobile-friendly website

19th July 2018

In this day and age – when two out of three people around the world own a mobile device – you can’t afford notto have a mobile-friendly property page. A […]

Google tests location tab for hotel knowledge panels – searchengineland.com

19th July 2018

Google is testing a new location tab and section within the hotel knowledge panels. The location tab contains information that tells you what is around the hotel, including sections such […]

Is hotel luxury dead? – multibriefs.com

19th July 2018

What’s in a name? A luxury hotel by any other name is still luxurious, right? No longer, it seems, in today’s hospitality industry. When hotel discount brokers offer “luxury” accommodations at […]

Hyatt Unveils New Experiences Platform Designed to Enhance World of Hyatt Members' Wellbeing

19th July 2018

As part of its ongoing commitment to caring for guests’ wellbeing, Hyatt today announced the launch of FIND, an extended way for eligible World of Hyatt members to earn and […]

How Social Media Has Changed the Ad Game – MDG

19th July 2018

The rise of social media has disrupted many areas of business, and the world of advertising has been especially impacted. Read the full article at HSMAI Global…

Meet the Hospitality CEO Who Embraces Airbnb – skift.com

19th July 2018

Even as more hotel companies like Marriott, Hyatt, and AccorHotels are entering the homesharing space, the traditional hotel industry has generally been at odds with the homesharing giant Airbnb. Read […]

We need to talk: Conversational hospitality and the guest experience – phocuswire

19th July 2018

In 2016, Chris Messina, the inventor of the hashtag, published a post on Medium dubbing a new trend called “Conversational Commerce.” Read the full article at HSMAI Global…

Premier Developer, Emaar, to Build Middle East's Largest Chinatown at Dubai Creek Harbour

19th July 2018

Premier developer, Emaar announced a landmark development that will strengthen UAE-China relations, coinciding with the historic visit of President Xi Jinping of China to the UAE. Read the full article […]

Preparing Independent Restaurateurs for the Digital Age

19th July 2018

The METRO Chair of Innovation, a research center at Ecole hoteliere de Lausanne (EHL) sponsored by METRO AG, recently released its latest research findings on creating an innovative learning community […]

Highly praised general manager joins HSMAI's team of mentors and Advisory Board for Culture and People

19th July 2018

Jarle Moen, general manager of the luxury hotel THE THIEF in Oslo, first opening its doors back in January 2013, has been highly successful in establishing his hotel, owned by […]

Sweet Inn partners with Fornova, taps Machine Learning to dynamically price its 500 apartments

18th July 2018

Tel Aviv and London, 17 July 2018 – Sweet Inn and Fornova have announced that they are teaming up, as Sweet Inn builds its own Revenue Management System (RMS), leveraging […]

InsureSign ranks as the No. 1 e-signature software for usability on G2Crowd

18th July 2018

CHARLESTON, S.C. (July 11, 2018) G2Crowd, the world’s leading business solutions review website, has today released its Summer 2018 Report on e-signature software – and InsureSign ranks No. 1 for […]

Veturis Travel partners with SiteMinder to fuel Europe and Asia growth

18th July 2018

One of Europe’s fast-growing bedbanks, Veturis Travel, has partnered with the global hotel industry’s leading cloud platform, SiteMinder, to further cement its presence within the region and Asia. The wholesaler […]

Lodging Interactive Announces LinkedIn Marketing Services for Hotels

18th July 2018

Lodging Interactive, an award-winning digital and social media engagement agency exclusively serving the hospitality industry, today announced the launch of its fully managed CoMMingle LinkedIn marketing service for the hospitality […]

Trump effect: Flight searches down from China and Canada, up from Russia

18th July 2018

Recent foreign policy events involving President Donald Trump have consistently impacted travel searches to the U.S., according to an analysis by the flight-search app Hopper. Read the full article at […]

Artyzen Hospitality Group Expands Revenue Strategy Partnership with Duetto

18th July 2018

Hong Kong Artyzen Hospitality Group and Duetto, hospitality’s only Revenue Strategy Platform, have announced plans to extend their partnership as the Hong Kong-based hotelier grows beyond its base in China […]

5 Global Advertising Trends Every Marketer Should Watch – MDG Advertising

17th July 2018

Most marketers know that the advertising landscape is changingbut how? Are digital channels growing quickly? Will ad spend growth increase? What formats are on the rise? Read the full article […]

NAVIS Reveals Strategies for Maximizing Peak Season Revenue

17th July 2018

NAVIS, the leader in reservation sales and marketing technology for hotels, resorts, and vacation rentals, today announced the launch of their exclusive ‘Peak Season Success Program’, which consists of best […]

NAVIS Reveals Strategies for Maximizing Peak Season Revenue

17th July 2018

NAVIS, the leader in reservation sales and marketing technology for hotels, resorts, and vacation rentals, today announced the launch of their exclusive ‘Peak Season Success Program’, which consists of best […]

AccorHotels launches a new ephemeral and mobile accommodation concept

17th July 2018

Due to the success of its pilot project, which was initially tested at various cultural, sporting and artistic events throughout France, the innovative Flying Nest concept is now entering the […]

How Les Clefs d'Or Member, Laura Cunningham, Uses Technology to Stay One Step Ahead of The Guests

16th July 2018

ALICE sat down with Les Clefs d’Or member and Chief Concierge of The Dewberry in Charleston, Laura Cunningham, to discuss the current opportunities and challenges for the concierge, the impact […]

Winning tactics to help your hotel appeal to solo female travellers

16th July 2018

Solo travel, particularly among women, is on the rise so your hotel needs to be aware of how to attract this special market. Here are some winning tips. Not only […]

TravelClick Hosts 2018 Industry Leaders Summit in Bangkok

14th July 2018

TravelClick, a leading global provider of data and revenue-generating solutions for hoteliers, held its first Industry Leaders Summit in Bangkok, Thailand – the most traveled-to city in the world – […]

OTA Insight Gains Momentum Heading into NoVacancy Expo

13th July 2018

OTA Insight, the cloud-based data intelligence platform for the hospitality industry, has announced a series of key partnerships in the Australia-New Zealand-Pacific region, as it continues to be a target […]

RSS 2018: Revenue Strategy Begins With Strong Leadership

13th July 2018

Washington The sixth annual Revenue Strategy Summit brought together technology innovators and hospitality industry leaders, including brand executives and asset managers, to examine the challenges hotels face in maintaining rate […]

Maestro PMS Browser-Based Software Suite Optimizes Guest Experience, Improves Staff Productivity for 10-Property Cape Resorts

13th July 2018

When Cape Resorts made the decision in 2008 to update operations at its growing collection of historic beachside resort properties, it turned to Maestro PMS. Today Cape Resorts centralizes property […]

Why hotel text messaging is the newest trend for your hospitality business – bookingsuite

13th July 2018

People are on the go more than ever before. And with the rise of smartphones, they expect to be able to do everything on their mobile device – from planning […]

Why hotel text messaging is the newest trend for your hospitality business – bookingsuite

13th July 2018

People are on the go more than ever before. And with the rise of smartphones, they expect to be able to do everything on their mobile device – from planning […]

Do we really buy those 'Top-Rated' deals when we shop online? New study says rankings matter but how so may surprise you – phys.org

13th July 2018

According to a new study, the answer is, “yes” and “no.” Read the full article at HSMAI Global…

Does Google Hotel Campaigns Announcement Spell The End Of Google Hotel Ads? – fuel

13th July 2018

Following fast on the heels of last week’s Google announcement of the rebranding of Google AdWords to Google Ads, yesterday’s Marketing Innovations Keynote announced a plethora of new product names […]

Q&A with Gary Steffen, Global Head, Canopy by Hilton

12th July 2018

What makes the Portland Pearl District and Dallas Uptown neighborhoods perfect for the Canopy by Hilton brand? Canopy by Hilton’s thoughtfully local choices and surprising extras have been part of […]

Best Western Hotels & Resorts Continues The Behind The Brands Series With A Closer Look At Its Dual-branded Concepts

12th July 2018

Following Best Western’s launch of the “Today’s Best Western” campaign and its “Behind the Brands” series, the company is this month highlighting its thriving dual-branded hotel concepts. Best Western Hotels […]

sbe and Abercrombie & Fitch sign global partnership

12th July 2018

sbe, the leading lifestyle hospitality company, announced today an exclusive partnership with specialty retailer Abercrombie & Fitch, a division of Abercrombie & Fitch Co. (NYSE: ANF). The partnership will integrate […]

Joint Venture of Alibaba Group and Marriott International Trials Facial Recognition Check-In Technology

12th July 2018

The Joint Venture of Alibaba Group (NYSE: BABA) and Marriott International (NASDAQ: MAR) today announced it is spearheading Marriott International’s facial recognition check-in pilot with Fliggy, Alibaba’s travel service platform. […]

Infographic: New data insights and web optimization tools

12th July 2018

Want to see the full range of new product features we launched in Q2? Take a look at our latest product innovation infographic to learn about the most exciting developments […]

12 Social Media Trends from Mary Meeker's 2018 Annual Internet Report – MDG

12th July 2018

What are the essential Internet trends to watch? How is digital changing our lives and the world around us? Every year Mary Meekergeneral partner at KPCB and long-time technology soothsayerwades […]

HFTP to Host Inaugural, Invitation-Only Club Forum in Sarasota, Florida This Month

11th July 2018

Hospitality Financial and Technology Professionals (HFTP) is hosting its inaugural HFTP Club Forum on July 28, 2018 at the Sarasota Westin in Sarasota, Florida USA – immediately following HFTP’s Florida […]

Intelligent Hospitality's HotelIQ Business Intelligence Achieves Oracle Validated Integration with Oracle Hospitality OPERA

11th July 2018

Intelligent Hospitality, a Gold level member of Oracle Partner Network (OPN), today announced it has achieved Oracle Validated Integration of HotelIQ Business Intelligence with Oracle Hospitality OPERA 5.5. This integration […]

Beekeeper Improving Guest Service and Guest Satisfaction Scores at the Watergate Hotel

11th July 2018

In addition to completing an extensive $200 million renovation, the iconic Watergate Hotel in Washington, D.C., is making a big investment in its employees by adding the Beekeeper digital workforce […]

Silver Reef Casino Hotel Spa to Streamline Operations and Improve Guest Satisfaction with Agilysys Solutions

11th July 2018

Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that the Silver Reef Casino Hotel Spa has selected a number of Agilysys […]

The ENTERTAINER partners with Emirates Skywards to introduce amazing new App for travellers

11th July 2018

Dubai-based global rewards and engagement provider, the ENTERTAINER, today demonstrated its B2B prowess once again by announcing its partnership with Emirates Skywards, the loyalty programme of Emirates Airline. Read the […]

McCain Foodservice releases report on 2018's top casual dining trends

11th July 2018

Meat substitutes, food halls, and experiential dining are set to become more prevalent in casual dining over the coming years, according to a new report from McCain Foodservice. Read the […]

Duetto's Michael Skinner Wins 2018 Rakuten Data Challenge at ACM SIGIR 2018

11th July 2018

Michael Skinner, the resident “Data Whisperer” at Duetto, hospitality’s only Revenue Strategy Platform, placed first in the 2018 Rakuten Data Challenge and has been invited to present at the 2018 […]

Booking Holdings Agrees to Acquire HotelsCombined

10th July 2018

Booking Holdings Inc. (NASDAQ: BKNG) announced today that it has entered into an agreement to acquire hotel metasearch site, HotelsCombined. Based in Sydney, Australia with a strong presence in APAC […]

Q&A with Gary Steffen, Global Head, Canopy by Hilton

10th July 2018

Canopy by Hilton’s thoughtfully local choices and surprising extras have been part of the brand DNA since its inception. Each property is a natural extension of its neighborhood as seen […]

InterContinental Hotels & Resorts launches Artificial Intelligence rooms in Greater China

10th July 2018

IHG (InterContinental Hotels Group), one of the world’s leading hotel companies, announced that InterContinental Hotels & Resorts has collaborated with Baidu to introduce the next generation of intelligent hospitality. Smart […]

Hyatt Announces Global Efforts to Reduce Single-Use Plastics

10th July 2018

Hyatt Hotels Corporation (NYSE: H) today announced Hyatt hotels around the world plan to eliminate single-use plastic straws and drink picks. After Sept. 1, 2018, straws and picks will be […]

Sean Fitzpatrick Takes the Reins as CEO of OTA Insight

10th July 2018

OTA Insight, the cloud-based data intelligence platform for the hospitality industry, today announced the appointment of Sean Fitzpatrick as the organization’s next Chief Executive Officer, effective immediately. Fitzpatrick will succeed […]

The Hotels Network launches Oraculo – the world's first predictive algorithm for hotels

10th July 2018

Hotel technology company The Hotels Network has announced the launch of its pioneering new product – Oraculo. Complementing the company’s existing suite of tools, Oraculo is the first ever hotel […]

Talking up travel industry chatbots' – elliott.org

7th July 2018

Travel bots are having a moment. It’s about time. After a few false starts, these automated programs that answer basic questions, find deals or secure refunds are slowly coming into their […]

Vacation Ownership Professionals Forecast Steady Consumer Interest Despite Increased Competition, Capital One Survey Finds

7th July 2018

More than 90 percent of vacation ownership professionals expect that consumer interest in the timeshare market will be stronger or on par with the past year, according to Capital One’s […]

Influencer Marketing Barometer | Hotels Special with Redpill

5th July 2018

As influencer content grows in stature within the marketing mix of the biggest brands in the world, in this special feature, RedPill – using its ratings system for such content […]

Airbnb keen to wean hotels off OTA drug habit – travolution

5th July 2018

Airbnb says it may have to tweak its commercial model for hotels but it is determined to offer an alternative distribution channel to the big global OTAs. Robin Clifford, northern Europe […]

US and Local Hotels impacted by HNA Executive’s Death

5th July 2018

The turmoil deepened at HNA Group Co., the Chinese conglomerate that’s been selling billions of dollars in assets to stay afloat, after its No. 2 executive died while touring southeastern [...]

Video: Booking CMO Says Brand Marketing Has Limits – skift.com

3rd July 2018

Pepijn Rijvers isn’t a “mad man” or one of the slick, nattily suited advertising salesmen from the TV series Mad Men. “We’re fairly rational in how we invest,” said Rijvers, the […]

HSMAI Now Accepting Entries for 2018 Adrian Awards

3rd July 2018

The Hospitality Sales and Marketing Association International (HSMAI) is officially accepting entries for its 2018 Adrian Awards, celebrating excellence in travel marketing. Now in their 62nd year, the Adrian Awards […]

Airbnb testing charging hotels more, says Booking Holdings – wired.com

3rd July 2018

THERE IS A travel story that Glenn Fogel, CEO of Booking Holdings, formerly called Priceline, likes to tell. While planning a recent family trip to Iceland, his wife wanted to […]

Booking shifts its cultural DNA as it sets sights on Indian market – yourstory.com

3rd July 2018

Amsterdam-headquartered Booking is looking at India to be one of its top five markets. “India is a super important market but it also is a super tough market,” said Pepijn Rivers, […]

Blockchain: opportunity or hype?

3rd July 2018

Read the full article at HSMAI Global…

Best Western Hotels & Resorts and IBM Watson Advertising Introduce AI-powered Ad to Help Consumers Personalize Vacation Planning

30th June 2018

Vacations are meant to be enjoyable but planning activities and finding appropriate accommodations can be a stressful experience. IBM Watson Advertising (NYSE: IBM) and Best Western have teamed up to […]

Professional Association of Innkeepers International now a non-profit organization

30th June 2018

Three years ago, at the PAII Conference in Austin Texas, we announced that we would transition PAII from a “For Profit” Corporation to a “Non Profit” Corporation. As promised, we’ve […]

New Technologies Will Revolutionize The Hospitality Industry – forbes.com

30th June 2018

As technology innovations continue to transform every industry and job role in the United States, the service industry is certainly no exception. In fact, Gartner believes that artificial intelligence (AI) […]

Why Personalization Is the Future of Hotel E-Commerce

29th June 2018

Personalization in the hotel industry has ceased to be a trend. Today, it’s an obligation. Back in 2015, American Express Travel reported that 83 percent of millennials would allow brands […]

PATA and Skal Sign MOU

29th June 2018

PATA and Skal have signed a Memorandum of Understanding to share knowledge through research and publications, to reciprocate in event participation, to support mutual agreed advocacy positions, and to enhance […]

The ROI of Social Media [Infographic]

29th June 2018

You’ve implemented a social media strategybut is it effective? Measuring the return on investment for social media programs often is difficult for marketers. While many businesses are increasing resources to […]

Last day of the Direct Booking Summit 2018: Book direct and get a Porsche!

29th June 2018

Day one and the grandest party in Direct Booking Summit history are behind us, and we are eager to share the exciting agenda we prepared for the participants on the […]

Seven Suite and SiteMinder to improve hotel efficiencies in Costa Rica as electronic invoicing becomes law

29th June 2018

Months after becoming the first Costa Rican property management system (PMS) provider to ensure hotel compliance with the mandatory use of an electronic billing system, Seven Suite has partnered with […]

Hotel booking websites told to stop 'one room left' warnings – telegraph.co.uk

28th June 2018

Hotel booking websites have been told to stop “one room left” warnings designed to pressure holidaymakers into booking, under a crackdown by competition watchdogs. Such warnings are currently used by the […]

Use Technology for More Sustainable Tourism Management – UNWTO

28th June 2018

As the World Tourism Organization (UNWTO) held its 2nd World Conference on Smart Destinations in the Spanish city of Oviedo (25-27 June 2018), Secretary-General Zurab Pololikashvili emphasized how new technologies […]

Hostelling International & ReviewPro strengthen partnership to help hostels deliver better guest experiences

28th June 2018

Hostelling International (HI) and ReviewPro, world leaders in Guest Intelligence, strengthen their partnership to help hostels exceed guest expectations. HI members who choose to sign up with ReviewPro will gain […]

Hotel booking websites should stop 'limited rooms left' warnings

28th June 2018

Hotel booking websites have been told to stop “one room left” warnings designed to pressure holidaymakers into booking, under a crackdown by competition watchdogs. Read the full article at HSMAI […]

AirGain New Time-Table Feature & Flight Comparison to Empower Airlines with Competitor Intelligence on Various Time Windows

28th June 2018

RateGain Technologies, the market leader in big data solutions for Travel and Hospitality industries, today, announced new product updates on AirGain,the airfare competitor intelligence tool. In the new set of […]

Trendy Brooklyn Hotel Uses ALICE To Increase Operational Efficiencies and Employee Accountability

28th June 2018

The Williamsburg Hotel has selected ALICE to sync together their interdepartmental communication to increase operational efficiencies and employee accountability. ALICE is the hospitality industry’s leading operations technology, connecting every department […]

Concilio Labs and REBEL Travel Corporation Announce a Partnership Aimed at Enhancing the Utilization of Guest Personalization Technology

28th June 2018

Concilio Labs, a leading provider in guest intelligence technology that unlocks powerful insights from hotel and guest data, and REBEL Travel Corporation, a global integrated marketing and technology company, today […]

Courtyard By Marriott Gives Viewers Exclusive Behind-The-Scenes Access To NFL With Courtyard: Unstoppable Content Series

28th June 2018

Courtyard by Marriott today debuted its new 12-part docuseries, “Courtyard: Unstoppable,” which builds on the brand’s continued evolution and shared passion with its guests for never settling and always moving […]

Millennials as Guests and Employees: Who they are and what they want – A Horwath Report

28th June 2018

Making up the largest generation in the U.S. workforce, Millennials are changing the game. But trying to figure out what makes Millennials tick can drive hoteliers to despair: Who are […]

The fight between Airbnb and New York City is heating up – recode.net

28th June 2018

The company is accusing New York City lawmakers of being paid off by the hotel industry, days before a crucial hearing. Read the full article at HSMAI Global…

Report: Demystifying the digital hotel marketplace

28th June 2018

Kalibri Labs’ report takes a deep dive into the production data and associated costs of 25,000 hotels over the course of three years and includes mapped performance patterns of each […]

This New London Hotel Is Proud Of What It Doesn't Have | forbes.com

27th June 2018

Few hotel websites contain a proud list of amenities that they don’t offer. But then again, the newly renovated London-based hotel Pilgrm is hoping to offer travelers a unique hotel […]

International Tourism exceeds expectations in the first months of 2018 – UNWTO reports

27th June 2018

International tourist arrivals grew 6% in the first four months of 2018, compared to the same period last year, not only continuing the strong 2017 trend, but exceeding UNWTO’s forecast […]

Hotels are still tripping over themselves to offer free goodies to fake influencers – thenextweb.com

27th June 2018

Brands and businesses everywhere are starting to adopt new forms of advertising that involve partnering with so-called “influencers” on social media. But how willing are they to vet the actual […]

Top distribution experts share practical advice for hoteliers

23rd June 2018

Read the full article at HSMAI Global…

SiteMinder solves hotel system connectivity, a feat for all hotel technology providers

SiteMinder solves hotel system connectivity, a feat for all hotel technology providers

21st June 2018

Now that the Revenue Optimization Conference in Houston is finished, I see that SiteMinder has announced a new innovation at HiTec this week making managing data and connectivity between systems [...]

Rainmaker, Platinum sponsors of HSMAI Revenue Optimization Conference (ROC) 2018

16th May 2018

A message from our platinum sponsor Rainmaker We had a great time at the Singapore’s HSMAI ROC conference last week and we would love to continue our conversation. Rainmaker is [...]

Rainmaker Revenue Solutions

Top Revenue Management Trends for 2018

14th May 2018

Top Revenue Management Trends for 2018 Rainmaker, are constantly keeping their finger on the pulse of the latest revenue management trends and looking for additional opportunities to generate more revenue [...]

HSMAI Event Will Explore Building Loyalty Through Customer Experience

9th May 2018

The Hospitality Sales and Marketing Association International’s Washington, D.C., chapter, in partnership with Excella and the American Hotel & Lodging Association, will host a panel discussion next month entitled Building […]

Prof. Sherri Kimes and Jackie Douglas talk about Asia Pacific hotels

28th April 2018

The Hospitality Sales & Marketing Association International (HSMAI) interview Sherri Kimes from Cornell University and Jackie Douglas about the revenue optimization discipline in Asia Pacific, and the opportunities in Revenue [...]

Mike Leven Mentor Program

28th April 2018

Regardless of whether you work on a national, European og global basis and have a lengthy experience in management, the demand for increased competence is on the rise. The industry […]

U.S. travelers primed for personalization

27th April 2018

Among travelers’ main complaints about online travel planning are that it takes too long, and they need to search too many different websites to find a good deal for what […]

Younger European travelers are interacting with travel brands in these two ways

27th April 2018

Innovation in travel is making the greater population more tech-savvy, and it’s no surprise that those aged 18-34 are leading the charge with adoption. Read the full article at HSMAI […]

How to Increase Hotel Sales with Business Travelers

27th April 2018

According to a recent Global Business Travel Association report, the number of business trips taken annually in the United States reaches at minimum a staggering 488 million. Attracting business travelers is a […]

Inspire Future Travelers with Trip Consideration, Facebook’s New Ad Feature – mdgadvertising.com

27th April 2018

When planning a future trip, many people may have a beach getaway or hiking adventure in mindbut they still may be wondering where to go. With Trip Consideration, Facebook is […]

Hotels Catch Up to OTA Best Practices with TrustYou's Review Marketing Solutions

27th April 2018

TrustYou, the world’s largest guest feedback platform, unveiled impressive results proving the correlation between Review Marketing Solutions and increased revenue, in partnership with NH Hotels. The world-leading urban hotel operator, […]

Integrating social with hotel CRM for cross-channel marketing

25th April 2018

By blending the ample amount of information available on social media with guest data in a hotel CRM platform, it’s possible to create exceptionally effective, highly segmented, targeted marketing campaigns. […]

Art Ovation Hotel Elevates its Gallery Experience with Intelity

25th April 2018

Something extraordinary is happening in Sarasota, Fla. This month the Art Ovation Hotel Autograph Collection opened its doors at 1255 North Palm Avenue as an active host, facilitator, patron and […]

Booking.com and Web Summit Expand Commitment to Women in Tech

25th April 2018

Today Booking.com, one of the world’s largest travel e-commerce companies and a digital technology leader, announced a global partnership with Web Summit. Together they will host a dedicated ‘Women in […]

HSMAI’s Inaugural Curate Digs into Critical Issues in Hospitality

24th April 2018

Hospitality industry senior executives from sales, marketing, and revenue management disciplines convened for the first-ever Americas-region Curate: An HSMAI Executive Insights Forum, on April 18 and 19 at Terranea Resort […]

Rainmaker Expands Business Operations in the Middle East and Africa By Adding Hicham Diab to Dubai Office

24th April 2018

The Rainmaker Group (Rainmaker), a leading provider of cloud-based hospitality revenue and profit optimization software, today announced the expansion of its Middle East and Africa (MEA) operations by naming Hicham […]

Hyatt Place and Hyatt House Brands Reveal Findings from Business Traveler Survey

24th April 2018

Today the Hyatt Place and Hyatt House brands released findings from a Business Traveler Survey, which was conducted online by The Harris Poll and consisted of more than 1,300 adults […]

Insights from the Smart Travel Data Summit North America 2018

23rd April 2018

In an era of digital transformation, companies that master data and analytics can outgrow their rivals and boost loyalty among customers. This is a wide-ranging task, however. They must trace […]

Marriott Content Studio Production The Other End Of The Earth' From Ritz-Carlton Reserve Makes Festival Debuts In Boston And Baton Rouge

21st April 2018

The latest production from the Marriott Content Studio, THE OTHER END OF THE EARTH, will screen at the 6th Annual Louisiana International Film Festival (LIFF) in Baton Rouge, Louisiana as […]

Hands Free Voice-Enabled Calling in Hotels Available on Volara-Powered Amazon Alexa Devices

21st April 2018

Volara, the voice hub for the hospitality industry, today announces the launch of live hands free voice-enabled calling available on all Volara-powered Amazon Alexa devices. Read the full article at […]

Hyatt Place and Hyatt House Brands Reveal Findings from Business Traveler Survey

21st April 2018

Today the Hyatt Place and Hyatt House brands released findings from a Business Traveler Survey, which was conducted online by The Harris Poll and consisted of more than 1,300 adults […]

Experience is everything. Get it right

21st April 2018

Give customers a great experience and they’ll buy more, be more loyal and share their experience with friends. Great. That’s what every company strives for. Yet, so many consumers seem […]

Maldives to open 'world's first' underwater hotel residence | cnn.com

20th April 2018

A luxury Maldives resort is about to take the sleeping under-the-sea phenomenon to a whole new level.Conrad Maldives Rangali Island is building a $15 million two-story hotel villa, part of […]

Skip the Tourist Stuff and Just Lock Yourself Up in This Hotel's Bananas Gaming Suite | gizmodo.com

20th April 2018

If you’re a gamer who doesn’t want to haul a PC with you on vacation, you could book your next trip to Panama City where the local Hilton has packed […]

A Luxury Hotel Chain Is Making It Hip To Ditch Single Use Plastic | qz.com

20th April 2018

A night in a hotel is, by definition, single-use. After each guest’s stay, the sheets are cleaned, the minibar restocked, a new keycard issuedwith each individual amenity leaving its own […]

ReviewPro Implements Seamless Integration with protel to Enrich Guest Profiles

20th April 2018

Guest Intelligence experts ReviewPro have announced their integration with protel hotelsoftware GmbH. Building on their existing partnership, the companies’ full integration allows a seamless connection for common clients, enabling a […]

Washington Court Selects KEYPR as Exclusive Guest Experience Technology Partner

20th April 2018

KEYPR, the technology company whose enterprise cloud platform is the leader in guest experience and hospitality management, announced today that its system has been fully deployed at the iconic Washington […]

ALICE to Showcase Their PMS Integrated Products and Speak About the Future of Connected Hotel Operations at Maestro User Conference

20th April 2018

ALICE, the hospitality industry’s leading operations platform, will be showcasing its complete suite of hotel management and guest engagement products at the Maestro User Conference, April 23-26. Click here to […]

Top Concerns Hotels Need to Know About the GDPR and How to Prepare Your Action Plan

20th April 2018

By now you’ve probably heard of the General Data Protection Regulation (GDPR) and should have started considering the effects of this regulation on your hotel website, data strategy, and hotel […]

Using Predictive Guest Intelligence to Drive Guest Retention and Revenue

20th April 2018

Concilio Labs, a leading hospitality technology company, today announced the release of a new e-book titled, “Using Predictive Guest Intelligence to Drive Guest Retention and Revenue.” As the gap between […]

Tru by Hilton Opens Five New Hotels Including First College Town Properties

20th April 2018

Hilton’s (NYSE: HLT) midscale hotel brand, Tru by Hilton, is celebrating the openings of five new hotels, three of which are the first college town properties, including Auburn, Alabama (Auburn […]

Oakwood Worldwide Enhances Online Customer Experience with a Major Digital Transformation

19th April 2018

Oakwood Worldwide, wholly owned by Mapletree Investments, announced a significant realignment in its technological infrastructure over the next several years and is spearheading this initiative with the launch of its […]

Is this the most Instagrammable hotel in the world? | lonelyplanet.com

19th April 2018

While there is beauty to be found all around the world, some places are practically made to look good on Instagram. Once such place is Anantara Kihavah Villas in the […]

Guests Take Mobile Control of Their Journey with Maestro PMS Pre Check-In, Privacy Options, and Amenity Requests

19th April 2018

Markham, Ontario Mobile convenience is an essential and expected part of today’s guest journey. Maestro PMS property software offers operators and guests a complete variety of mobile guest services that […]

Majority of Global Online Travel Buyers Visit TripAdvisor before Booking a Hotel or Flight, According to New Study

19th April 2018

TripAdvisor, Inc. (NASDAQ: TRIP) today announced the results of the “Path to Purchase” study, which provides an in-depth look into how consumers research and book travel online, and the impact […]

trivago Continues to Invest in Product Innovation, Partners with Silicon Valley Startup Accelerator Plug and Play

19th April 2018

trivago, a leading global hotel search platform, announced today its partnership with Plug and Play, a Silicon Valley-based global innovation platform. trivago joins Plug and Play’s Travel & Hospitality ecosystem, […]

Symphony of the Seas: World's largest cruise ship sets sail | cnn.com

18th April 2018

After three years of construction, the world’s largest cruise ship just set sail from Barcelona, Spain, on its inaugural voyage to destinations around the Mediterranean.But the ship’s record-breaking size isn’t […]

ITB China and HSMAI partner to build education and professional development in the hospitality industry

18th April 2018

ENGLISH VERSION 中文版 CHINESE VERSION EVENT INFORMATION PRESS RELEASE ITB China and HSMAI partner to build education and professional development in the hospitality industry New Education & Job Day at [...]

Conrad Maldives Rangali Island Announces Construction Of First-of-its-kind Undersea Residence

18th April 2018

Conrad Maldives Rangali Island announced today the submersion of what is believed to be the world’s first undersea residence, which will be completed in the fourth quarter of 2018. The […]

Marriott International Unveils Unified Loyalty Programs With One Set of Benefits

18th April 2018

Today, Marriott International announced it will introduce one set of unified benefits across Marriott Rewards, The Ritz-Carlton Rewards and Starwood Preferred Guest (SPG) for its members in August 2018. This […]

Test Post

17th April 2018

Hospitality Experts Gather for HFTP's Second European HITEC

17th April 2018

In its second year, Hospitality Financial and Technology Professionals (HFTP) European HITEC was held last week where top industry experts exchanged knowledge geared toward shaping the future of hospitality globally. […]

Nominations Open for the 2018 Historic Hotels Awards of Excellence

17th April 2018

Historic Hotels of America and Historic Hotels Worldwide are accepting nominations for the 2018 Awards of Excellence. The Awards of Excellence recognizes the pinnacle of this distinct group of nominees […]

Palace Resorts Uses Eye Tracking in New Marketing Campaign to Make Sure Inspired Travelers Never Lift a Finger

16th April 2018

Palace Resorts, a luxury all-inclusive resort brand in Mexico and the Caribbean, offers guests a world of luxury and amenities, worry-free, without lifting a finger. This mission is extended to […]

The Queen Mary Opens Up Its Haunted Hotel Suite For An Overnight Ghostly Experience | forbes.com

16th April 2018

The Queen Mary once labeled as one of the “Top 10 most haunted places on Earth” by Time Magazine, has launched its famously haunted Stateroom B340 for overnight guests starting […]

Hotel or commune? New wave of lodging is aimed at digital nomads who want more than Wi-Fi connection | By chicagotribune.com

13th April 2018

Eyes closed, poised in a lotus position, I mentally slip away from our morning mindfulness instruction to meditate on the joy that we might offer the world today. Read the […]

HFTP Announces Dates and Location for Second Annual HITEC Dubai

12th April 2018

Building on the expertise of planning and producing the world’s largest hospitality technology show, Hospitality Financial and Technology Professionals (HFTP), producers of Hospitality Industry Technology Exposition and Conference (HITEC), will […]

Booking.com Announces Milestone of Five Million Reported Listings in Homes, Apartments and Other Unique Places to Stay

12th April 2018

NEW YORK — Today Booking.com announced it has reached a milestone of five million reported listings in homes, apartments and other unique places to stay. Read the full article at HSMAI […]

TrustYou Study Emphasizes Importance of Online Feedback Management And Review Collection For Accommodations

10th April 2018

TrustYou, the world’s largest guest feedback platform, today released its most recent study on the importance of online feedback management and collection that shows that hotels can significantly impact their […]

Swiss-Belhotel Among Top 10 Most Active Brands In Saudi

10th April 2018

Read the full article at HSMAI Global…

Horwath HTL Market Report: Wuhan, China – Upper-Tier Hotel Market

10th April 2018

Gary Shao, from Horwath HTL, Shanghai, has produced the latest market report from China. Wuhan is the provincial capital of Hubei and the largest economy in central China. Given the city’s […]

Do you know the factors that affect guest experience?

10th April 2018

Customer experience is one of the most important factors affecting positive customer behaviour such as loyalty and personal recommendation. In the hospitality industry, customer satisfaction can provide hotels with major […]

Affluent Consumers in 2018: Demographics and Spending Habits – MDG

6th April 2018

While the cliche of wealthy consumers may be that of living a life filled with trust fund-fueled spending sprees, the reality is often much different. Newly published research from eMarketer on […]

Dusit International introduces new hotel brand for millennial-minded' travellers

5th April 2018

Dusit International, one of Thailand’s foremost hotel and property development companies, has introduced ASAI Hotels, a distinctive new brand designed to link curious, millennial-minded travellers with authentic local experiences in […]

Hotel direct bookings

Direct bookings – is it really profitable?

4th April 2018

As a hotelier, how often do you talk about whether all the funds you spend on getting direct bookings are worth it? Are direct bookings really profitable? Or are you [...]

Hotel Chief Digital Officers talk about trends that surprised them

Hotel Chief Digital Officers talk about trends that surprised them

4th April 2018

In February, I travelled to New York for HSMAI’s Digital Marketing Conference and I sat in on a Roundtable with the heads of Digital for many US brands. HSMAI […]

Best Western Hotels & Resorts Goes Behind The Brands With A Closer Look At Best Western Premier

4th April 2018

On the heels of Best Western’s launch of “Today’s Best Western” campaign and its “Behind the Brands” series, the company is inviting travelers to explore what it means to live […]

Omnichannel marketing in the hospitality business

4th April 2018

Omnichannel is a term online marketers know for a while now. Especially in the B2C market Omnichannel marketing is ‘hot’ but it has also found its way to B2B businesses. […]

Private Data Are Highly Precious For Tourism Industry | tourism-review.com

3rd April 2018

Modern tourism industry promotion is based to a great part on analyzing available data about potential travelers and customers. The private data stored by Facebook naturally are quite attractive to […]

Must Love Planes: Airport Hotels That Slay | forbes.com

3rd April 2018

You’ve seen themaspiring passengers stuck in airport limbo, curled up on the edge of a busy corridor trying to catch some z’s or turning a row of uncomfortable chairs into […]

Shangri-la Singapore hotel suites for kids

Suites For Kids At Shangri-La Hotel Singapore Are Not To Be Believed | forbes.com

3rd April 2018

Read the full article at HSMAI Global…

From Dreaming to Booking Part V: The Experiencing Phase

3rd April 2018

This article is the final contribution in a five-part series that uncovers top strategies for reaching potential guests in meaningful moments throughout every stage of the travel planning journey to […]

What type of disruptive leaders will the hotel industry need?

What type of disruptive leaders will the hotel industry need?

19th March 2018

Read the full article at eHotelier…

5 Revenue Management Questions Independent Hoteliers Should Ask

16th March 2018

Advanced revenue management systems, powered by machine learning, are used by leading hotel brands around the world. However, it can be argued that smaller and independent properties need this technology [...]

Millennial and GenZ travellers spending more, experiencing life as a local

Millennial and GenZ travellers spending more, experiencing life as a local

16th March 2018

Forget clubbing, couch-surfing, and selfie sticks. The 2018 ITB Berlin Youth Travel Hall (4.1) showed off what the youth travel market is really about – experiential and immersive travel for […]

HSMAI Revenue Optimization Conference Singapore 2018

Revenue Managers Flock to 5 International Cities for HSMAI ROC events

14th March 2018

REVENUE MANAGERS FLOCK TO 5 CITIES FOR HSMAI'S ROC EVENTS HSMAI’s Revenue Optimization Conferences in U.S., Europe, Asia, Middle East, and South America McLean, VA, March 13, 2018) For the [...]

4 Quick Tips for Better Segmentation

4 Quick Tips for Better Segmentation

9th March 2018

Segmentation. Targeting. Relevancy. These are not new concepts. Time and time again these words are thrown around and yet most of the time when it comes down to it, they [...]

How to stay on top of your hotel's monthly financial cycle

How to stay on top of your hotel’s monthly financial cycle

9th March 2018

Insights A hotel’s financial window opens and closes each month giving you 12 opportunities each year to re-set and discover what worked and what did not work. In the hotel […]

iDeaS Smart Space

Are you driving sales, revenue and profitability on your conferences and events?

8th March 2018

Are you driving sales, revenue & profit from your conference and events space? Do you want to learn how to: • Understand booking trends and patterns for your meetings & [...]

Who is responsible for the CRM at your hotel?

Who is responsible for the CRM at your hotel?

7th March 2018

Who is responsible for the CRM at your hotel? Hotels use CRM systems to engage guests from the moment they book a room, throughout their stay, and on to every [...]

The Perception of Hospitality Salespeople Needs to Change…For Good

1st March 2018

It seems hard to believe, but there are voices in our industry who say that the profession of sales is no longer needed in hospitality. All business, they say, is either […]

Are Revenue managers using the right performance metrics?

20th February 2018

On a panel at the Opportunity 2018 Revenue Management 3:0 conference, InterContinental Hotels Group’s Shauna Campbell (left) told Accor Hotels’ Russell Low that metrics are unlikely to gain traction in [...]

Chinese Tourists Are Taking Over the Earth

Chinese Tourists Are Taking Over the Earth

14th February 2018

One of the strongest drivers of global economic growth isn’t factories or financial services or internet startups, it’s what we do when we’re not working. We are becoming a planet […]

Hotels win small victory, so why are we still arguing about OTA’s?

14th February 2018

Hotels have long lamented their dependence on online travel agencies (OTAs) and their ascribed high cost of distribution (commission or mark-up). Over the years, Hilton, IHG and Hyatt are among […]

Acquisition of Melbourne’s Punthill Apartment Hotel Group by Veriu Hotels & Suites

12th February 2018

We’re pleased to announce the acquisition of Punthill Apartment Hotel Group by . The next chapter in the Punthill story will see the business flourish, and reach new heights as [...]

Top 15 Booking channels for hotels

SiteMinder unveils the top 15 revenue-generating hotel booking channels of 2017

7th February 2018

SiteMinder has revealed the 15 booking channels that generated the greatest revenue for hotels in key tourism destinations in 2017. Source: SiteMinder unveils the top 15 revenue-generating hotel booking channels [...]

Google to offer users mute button for retargeted reminder ads

Google to offer users mute button for retargeted reminder ads

29th January 2018

Retargeted ‘reminder’ ads can expect to see a drop in reach with Google’s announcement of a ‘mute button’ that will let users choose the reminder adverts they don’t want to see. […]

OTAs Account for 70% of the Online Hotel Market

OTAs Account for 70% of the Online Hotel Market

29th January 2018

Asia-Pacific is a land of opportunity for savvy hoteliers; more and more travellers are flocking to the region every day, seeking new and unique experiences. Unfortunately, that hasn’t escaped the [...]

HSMAI Hotel Talks

10 Top Tips when presenting data for Hotel teams

16th January 2018

In my role at the Hospitality Sales & Marketing Association International (HSMAI), I spend my days talking to hoteliers. A common theme I hear is that staff working in Revenue [...]

EU Privacy changes: HFTP Makes Vendor GDPR Compliance Query Template Available to the Hospitality Industry

5th January 2018

3rd January, 2018 Written by: Lucinda Hart, CAE, MBA and Carl Weldon, FIH, FHOSPA As a professional association, Hospitality Financial and Technology Professionals (HFTP®) created a group of hospitality industry [...]

A Browser You’ve Never Heard of Is Dethroning Google in Asia

3rd January 2018

A mobile browser rarely used in the West, UC Browser, has outflanked Google’s Chrome in some of Asia’s fastest-growing markets, giving owner Alibaba Group an advantage in the race for [...]

Google – It is becoming a big “deal” in travel

21st December 2017

With the holiday season around the corner, Google has just turned Santa and has introduced suite of search tools to help travelers looking for the best deal. These tools are [...]

Why customer experience is such a hot topic in travel

20th December 2017

Why Customer Experience is such a hot topic in hotels Insights: Companies that anticipate and deliver what travellers want, when they want it, are more likely to command loyalty – [...]

Minor Hotels announces entrance to the UK with Corbin & King – eHotelier

20th December 2017

Global News Minor Hotels, a hotel owner, operator and investor, currently with a portfolio of 157 hotels and resorts in 24 countries across Asia Pacific, the Middle East, Europe, South […]

How Can You Make the Most Out of Your Digital Marketing Plan in 2018?

30th November 2017

11th August, 2017 You Can't Change That Which You Can't Measure Santa Clara, CA -- Milestone Inc. today announced the publishing of a new white paper focused on ensuring a [...]

Driving loyalty with your guests in Asia Pacific

19th November 2017

A message from our platinum sponsor Cendyn It was an honour to meet you all last week at the HSMAI Digital Strategy Conference. We heard from a wealth of experts [...]

Smart Hotelier’s Guide to 2018 Digital Marketing & Technology Budget Planning

17th November 2017

By Max Starkov & Mariana Mechoso Safer from HeBS Digital Budgeting season: The time to analyze what initiatives are driving performance, review trends in the industry that should be taken [...]

Your Top 10 Hotel Booking Engine Must-Haves

17th November 2017

SITUATION As hotel booking engines offer more and more choices, being able to pick the best of those choices has become more challenging and yet, never more important. A full [...]

Expedia Aims To Double Market Share In APAC Region With Mix of Tech And Takeovers | Frontera

30th October 2017

Expedia (EXPE), the leading online travel portal aims double market share in Asia from its current 5%. The company is investing heavily on technology based innovation and regional partners to [...]

Asia’s Leading Hoteliers Collaborate to Create New ‘Revenue Ready’ Portal

24th October 2017

Asia's Leading Hoteliers Collaborate to Create New Revenue Ready Portal - Industry Leaders Fill Training Gap, Develop Revenue Management Course - Singapore (24th October, 2017) Asia's top hotel revenue managers [...]

The Rainmaker Group Wins Prestigious GGB Gaming & Technology Award

29th September 2017

The Rainmaker Group (Rainmaker), a leading provider of cloud-based hospitality revenue management software solutions, today announced that it has received the prestigious silver medal for its groundbreaking grouprev solution in […]

Intelity Cites 5 Benefits of Budgeting for Mobile Device Management in 2018

29th September 2017

With the hotel technology trend of bring-your-own-device (BYOD) among hotel guests and staff on the rise, the hospitality industry is finding that mobile device management (the administration of mobile devices, […]

HEBS Digital Awarded Nine Travel Weekly Magellan Awards Customer Engagement and Direct Bookings Website Solutions

29th September 2017

Travel Weekly announced the winners of the 2017 Magellan Awards, with HEBS Digital earning nine awards total. With entries from across the U.S. and around the world, the Magellan Award […]

5 Guest Engagement Strategies Every Hotel Should Be Using

29th September 2017

Today, StayNTouch announced the release of a new guide, 5 Guest Engagement Strategies Every Hotel Should Be Using. The high-level publication outlines actionable tactics for hotels to amplify their connections […]

Airbnb, Amazon, Hilton, Southwest, Booking.com Meet in Miami to Discuss Driving Data Excellence

29th September 2017

The state of personalisation, the potential of artificial intelligence and machine learning, the impact of EU’s GDPR regulations and the possibilities of forecasting tools to send your revenues rocketing are […]

Can Airbnb help hotels increase revenue? – multibriefs.com

28th September 2017

It is commonly believed that the growth of Airbnb has made a significant negative impact on the hotel business. There are also empirical studies that have documented Airbnb’s negative impacts […]

U.S. Millennial Travelers are Relaxed, Romantic and Embrace #YOLO

28th September 2017

New U.S. generational data released today by Expedia Media Solutions, the advertising arm of Expedia, Inc., shows that American travelers are deal-driven explorers, and Millennials embrace the ‘you only live […]

U.S. Millennial Travelers are Relaxed, Romantic and Embrace #YOLO

28th September 2017

New U.S. generational data released today by Expedia Media Solutions, the advertising arm of Expedia, Inc., shows that American travelers are deal-driven explorers, and Millennials embrace the ‘you only live […]

Luxury travel consumers love their smartphones

27th September 2017

Luxury travel consumers are far more comfortable using their smartphones to book their flights and accommodation than ordinary travellers according to EyeforTravel’s The Global Luxury Travel Consumer report. Read the […]

Top 5 Luxury Hotel Brands of the Year

27th September 2017

As summer ends, we take a look back over the year so far and round up our pick of the Top 5 Luxury Hotel Brands of 2017, selecting the ones […]

Red Roof Launches First Soft Brand The Red Collection

27th September 2017

Following comprehensive consumer research, Red Roof has launched The Red Collection, the first soft brand in the company’s 44-year history, with the opening of the first property, The St. Clair […]

Tourism Businesses Need to Get On Board the Voice Search Revolution

27th September 2017

The travel industry in Asia Pacific should prepare itself to maximise business from voice searches online. Simply optimise your digital online presence by building reputation, trust, authority and relevance and […]

Luxury travellers outspend the rest by over 600% and the gap is growing

27th September 2017

Whilst the average traveller spends $1,690 per trip, luxury consumers on average lavish $5,365 per trip according to the report. The different levels of spending become even bigger over the […]

Moxy Times Square Reinvents The Traditional Hotel Experience, Encouraging Guests To Play On

27th September 2017

In a debut that’s as provocative and confident as its name suggests, Moxy Times Square’s opening represents a disruptive shift in scale. Transforming a historic building into a dynamic, design-driven […]

How to manage your hotel's online reputation

26th September 2017

Online reputation has become vitally important across all industries and for those operating in the hospitality sector it’s an essential area to manage. Today when booking a hotel, googling and […]

These Treetop Hotel Bubbles Are Even Cooler Than Staying in a Treehouse | travelandleisure.com

26th September 2017

If you ever spent hours on end playing in treehouses, dreaming you were living in a magical kingdom filled with fairies and elves, you’ll be happy to know you can […]

Online Hotel Marketing A Hotelier's Guide to Inbound Marketing

26th September 2017

Hotel-marketing expert Nafsika Bourma shares with hoteliers her best practices for a new online technique: inbound marketing. When done correctly, it’s especially effective because it focuses on attracting and engaging […]

Interesting Trends and Stats Hotels Should Capitalize on to Keep Millenials Travelers

25th September 2017

Since they made a grand entry into the world between the early 80s and the late 90s, the millennials are a generational force to reckon with. They may not have […]

Florida Tourism After Irma Many Hotels Reopened | Tourism-review.com

25th September 2017

In the wake of Irma, some regions struggle with problems the Florida Keys have even announced a temporary tourist stop. After the storm, Visit Florida spoke with marketing representatives of […]

Brexit high on the HOSPACE2017 agenda on 2 November

25th September 2017

Brexit will once again take centre stage at HOSPACE2017 the annual conference and exhibition of HOSPA, the UK’s leading organization for hospitality professionals involved in Financial Management, Revenue Management, Marketing […]

Expedia.com launches Collections – the best hotels for every experience

23rd September 2017

Expedia has launched Collections, a new resource to help travelers find the best hotels for every experience. Read the full article at HSMAI Global…

Tourism is growing despite terror fears

22nd September 2017

Fear of terrorism is a major factor in holiday planning Large variation in safety perceptions of different destinations ITB Berlin and IPK International analyse global shifts in travel behaviour People’s […]

Amadeus and MTCO Launch Mekong Trends Aviation Seminar

22nd September 2017

Amadeus and the Mekong Tourism Coordinating Office (MTCO) is jointly organising the first Mekong Trends Aviation Seminar, which is scheduled to take place in Bangkok on the 10th of October. […]

Small Luxury Hotels Of The World Relaunches Loyalty Programme INVITED

22nd September 2017

Small Luxury Hotels of the World has launched an evolved loyalty programme INVITED. The free-to-join programme replaces The Club of SLH and offers all members access to exclusive rates, guaranteed […]

The Murray, Hong Kong Launches Its First Niccolo Lecture with World-renowned Trend Forecaster

21st September 2017

The Murray, Hong Kong hosted its first Niccolo Lecture with international trend forecaster Cecile Poignant, editor of the influential Trend Tablet. Held at the House of Madison before an audience […]

Recap on The 2017 My Place Hotels of America Convention

21st September 2017

The 2017 My Place Hotels of America Convention held September 11th through 13th was a historic success for the brand, its owners, operators, and partners. Convening nearly 200 attendees from […]

Hilton Honors Members Can Now Shop with Points on Amazon

21st September 2017

Hilton (NYSE: HLT) announced that starting today its 66 million Hilton Honors members can redeem their Hilton Honors Points for purchases at Amazon.com. Hilton is the first hotel brand to […]

Hotel Indigo And ASOS Launch Collaboration Featuring Travel-Inspired Fashion

21st September 2017

Hotel Indigo, an IHG (InterContinental Hotels Group) hotel brand, and ASOS, a global online fashion retailer, today launched ASOS x Hotel Indigo Edits. The edits are inspired by the neighborhood […]

New Study from BDRC Provides Unique Insights into American International Travelers

21st September 2017

Research consultancy BDRC’s Global Passenger Study uncovers the views and habits of over 16,000 international air travelers. The results give fresh, and sometimes surprising, insights into the preferences of Americans […]

RateGain Launches Advanced Rate Parity Tool to Empower Hotels with a Faster & Intuitive Rate Parity Platform

21st September 2017

RateGain Technologies, one of the leading hospitality and travel technology solutions companies, today announced the launch of its all-new, modern and self-service Rate Parity+ tool for Corporate Chains to combat […]

Leonardo Hotel introduces female friendly rooms with security | travelandtourworld.com

21st September 2017

Scottish hotel chain Leonardo Hotel launches women-friendly rooms’, providing the services with female room services and the men-only floors so guests feel safer. This European hotel chain Leonardo Hotel has […]

The Tragedy Of The Buffet Commons: Reducing Food Waste At Hotels | forbes.com

21st September 2017

There is nothing as universal as the quiet excitement travelers feel when hearing the classic closing line to any cheery hotel check-in: “And don’t forget–breakfast will be served until 10.” […]

Magnuson Hotels celebrates the launch of Magnuson Rewards with exclusive OTA conversion offer

21st September 2017

Magnuson Hotels, America’s fastest growing brand and the world’s largest independent hotel group, announced today a launch offer for their new Magnuson Rewards loyalty program aimed at capturing and converting […]

Maestro PMS Introduces Guest Loyalty System that Increases Hotel Repeat Business

21st September 2017

Successful independents know they need a healthy mix of repeat corporate business and leisure guests for a strong bottom line. Read the full article at HSMAI Global…

Hard Rock International And Sony Music Entertainment Turn Up The Music With New, Reimagined Rock Star Suites

21st September 2017

ORLANDO, Fla.Â — In support of Hard Rock International’s continued global expansion, the two powerhouses known for their deep-rooted music heritage are uniting to put a radical new spin on the […]

TrustYou's Direct Guest Messaging Tool Enables Compatible Connection With Amazon Echo

21st September 2017

TrustYou, the world’s largest guest feedback platform, seeks to help hotels meet the needs and requirements of the modern guest and to digitize the industry with constant product updates and […]

Mantra Group Says Loyalty Is Big Business

21st September 2017

Mantra Group has taken a personalised approach to its new guest loyalty program resulting in more than $10 million worth of bookings in its first six months. Mantra+ replaces the […]

Laurent A. Voivenel Addresses Digitalization In Hotels At TOPHOTELPROJECTS World Tour in Dubai

21st September 2017

Laurent A. Voivenel, Senior Vice President, Operations and Development for the Middle East, Africa and India, Swiss-Belhotel International, addressed delegates at Top Hotels Project World Tour Dubai on Digitalization in […]

Newest Must-Read hebs Whitepaper: The Smart Hotelier's Guide to 2018 Digital Marketing & Technology Budget Planning

20th September 2017

Budgeting season: the time to analyze what initiatives are driving performance, review trends in the industry that should be taken into account when constructing your budget, and start thinking about […]

Accor: What will be the hotel room of the future?

20th September 2017

Travel through time with a hotel room and immerse yourself in the Roaring Twenties or in the modern style the future may bring. To every era its own style, to […]

IBC Hospitality Technologies Launches Website Redesign

20th September 2017

Today, IBC Hospitality Technologies, a software company aimed to help independent hoteliers with management and marketing, announced the redesign and relaunch of its website www.ibchospitality.com. IBC Hospitality Technologies is placing […]

Amadeus and OACIS launch world's first 'pop up' check-in service so you can drop your bags off anywhere

20th September 2017

For many travellers, the airline check-in process at an airport is one of the most time-intensive and frustrating parts of their journey. The strain on airports will continue to increase […]

MGM Resorts Launches First Corporate Brand Campaign: 'Welcome to the Show'

19th September 2017

MGM Resorts International, whose resort portfolio includes some of the world’s most iconic hospitality brands, launched its first-ever corporate brand campaign this weekend, turning the spotlight on the incredible array […]

A digital social media strategy glossary for hoteliers | boutiquehotelnews.com

19th September 2017

Online marketing in the hospitality sector has a lot of buzz words associated with it – Hannah Beraud-Hindi looks at what they mean in practice. Read the full article at […]

The Big Data Revolution In Tourism | tourism-review.com

19th September 2017

As a first consequence, digital transformation and technological advances can radically change the way people consume and get informed. A digital scenario that brings with it new forms of business […]

Hoteliers Take Note as Social Entertainment Venues Innovate | hladvisors.com

19th September 2017

Over the past several years our consultancy has been asked to explore social entertainment options that enhance a patron’s experience whether at a resort, restaurant, casino, or mixed-use development. The […]

The Definitive Guide to Hotel Marketing

19th September 2017

We believe that the major changes in the hospitality industry and the constant evolution of digital marketing have created a demand for a truly definitive guide to hotel digital marketing, […]

NewBook Set to Take Innovative Tech to Prestigious Events Hotel Tech Live and Independent Hotel Show

19th September 2017

Hotel owners and management teams will be wowed by innovative, new technology from NewBook at two of the industry’s leading events in the coming weeks. The expert team behind the […]

How TripAdvisor and AirBnB Have Drastically Changed Hotels

19th September 2017

It’s no secret that tech-based hospitality platforms such as TripAdvisor and AirBnB are seeing great success, causing increasingly significant amounts of concern among the owners and operators of the world’s […]

Red Roof Rewards Loyal Guests with an even Richer RediCard Rewards Program

16th September 2017

Already the richest rewards program in the economy hotel industry, Red Roof’s RediCard is taking its point-based rewards to new heights. Guests can now use their RediCard points to not […]

Le Meridien Hotels & Resorts Brings Collaboration With Renowned Chinese Art Collective X+Q Art To Paris

15th September 2017

Ahead of Maison & Objet Paris, Le Meridien Hotels & Resorts, part of Marriott International, Inc., today announced the brand’s collaboration with Chinese art collective X+Q Art will extend to […]

Introducing "Flavor by Loews Hotels": A Culinary Experience Designed To Showcase Hyper-Local Flavor

15th September 2017

Loews Hotels introduces Flavor by Loews Hotels, an innovative food and beverage experience serving up the best local flavor right within the four walls of the hotel. Rolling out nationally […]

Home2 Suites by Hilton Launches Road to Home200 Challenge

15th September 2017

Home2 Suites by Hilton, part of Hilton’s (NYSE: HLT) innovative All Suites category and one of the fastest growing brands in the portfolio, gears up for another significant and impressive […]

DoubleTree by Hilton Inspires a More Welcoming World Through New Your Warm Cookie Awaits Campaign

15th September 2017

Nearly 100 years ago, Conrad Hilton shared his vision to fill the earth with the light and warmth of hospitality. DoubleTree by Hilton one of Hilton’s (NYSE: HLT) 14 world-class […]

NAVIS Adds Two Powerhouse Technology Entrepreneurs to Advisory Board

15th September 2017

NAVIS, the No. 1 reservation sales and marketing technology provider for the hospitality industry, is pleased to formally announce the addition of Tom Gonser, founder of DocuSign, and Sanjay Dholakia, […]

More business travellers are booking their own trips | economist.com

15th September 2017

A friend of Gulliver’s recently received some devastating news, in the form of a change to company policy. No longer would he and his co-workers be able to book their […]

Study finds 80 percent of travel managers today make mobility the biggest priority in corporate travel

15th September 2017

Sabre Corporation (NASDAQ: SABR), the leading technology provider to the global travel industry, today unveiled findings from its 2017 Asia Pacific Corporate Traveller study. One key finding shows that 80 […]

PolyU Study Finds Room Attribute Preferences Vital to Hotel Profit Maximisation

15th September 2017

Hotel managers need to understand the value that customers place on particular room features and charge for them accordingly, argue Dr Lorenzo Masiero of the School of Hotel and Tourism […]

Frasers Hospitality Meets Travellers' Needs with Revamped Loyalty Programme

15th September 2017

In line with its commitment to constantly deliver exceptional services to its guests, Frasers Hospitality, a division of Frasers Centrepoint Limited, has relaunched its Fraser World loyalty programme to meet […]

HFTP Hospitality DPO Task Force Outlines Objectives as Industry Prepares for GDPR May 2018 Deadline

14th September 2017

Preparing for the new EU General Data Protection Regulations (GDPR), a framework legislated by all EU member states with a required compliance date of May 25, 2018, Hospitality Financial and […]

Intelligent Hospitality CEO Urges Hoteliers to Leverage their Data

14th September 2017

Intelligent Hospitality LLC, a leading provider of Business Intelligence and Analytics solutions for the hospitality industry, has been empowering hotels to harness the power of their data since founding in […]

Intelity is Helping Hotels Meet Travelers' Mobile Demands

14th September 2017

With the 2018 budget season quickly approaching, hoteliers need to evaluate their customers’ needs today to identify which technologies will help them engage with guests of tomorrow. Those who are […]

Study: 31 Percent Of Restaurateurs Use Digital Technologies A High Potential

14th September 2017

The first study of the METRO Chair of Innovation takes a look behind the scenes of the hospitality sector and offers new insights on the use of technology in the […]

IntercityHotel GmbH celebrates its 30th anniversary and concludes a cooperation agreement with its namesake in South America

14th September 2017

This month sees IntercityHotel celebrate its 30th anniversary. The founding principle of operating hotels located in the immediate vicinity of major transport hubs has helped the chain to achieve considerable […]

Rainmaker President Tammy Farley to Present Revenue Generation Session at AAHOA's 2017 Women Hoteliers Conference

13th September 2017

The Rainmaker Group (Rainmaker), the hotel revenue and profit optimization cloud, announces that its president and co-founder, Tammy Farley, will be a featured speaker at the 2017 AAHOA Women Hoteliers […]

Phocuswright Announces the Battleground: The Americas Winners

13th September 2017

The award winners of Phocuswright’s Battleground: The Americas, Presented by Amadeus, held September 12, 2017 at the Plug and Play Center have been announced. 16 innovators took the stage to […]

MediaConcepts clinches 2017 Outstanding Website WebAward for Meritus Hotels & Resorts

13th September 2017

MediaConcepts, experienced provider of integrated digital solutions for the hospitality industry, was recognised for their outstanding achievement in the design and development of the Meritus Hotels & Resorts website which […]

OpenKey Named Exclusive Mobile Key Provider For IBC Hospitality Technologies

13th September 2017

Corporate hotel chains aren’t the only ones imbuing their hospitality experiences with newly developed technologies. An exclusive technology partnership between OpenKey and IBC Hospitality Technologies is now enabling independent hotels […]

A New Look for a Historic Chicago Hotel's Website

13th September 2017

The Blackstone, a historic Chicago property, was looking to revive their online presence and communicate a luxurious experience through a new website. As a new addition to the Autograph Collection, […]

Asia Pacific Destinations Dominate Travel on Airbnb Between June to August 2017

13th September 2017

Hospitality is an intrinsic part of Asian cultures and it’s no secret that travellers from around the world want to immerse themselves in these diverse communities, that’s why, nine out […]

Kleindienst Group Launches The Floating Venice – the World's First Underwater Luxury Vessel Resort – in The World Islands, Dubai

13th September 2017

Kleindienst Group today launches The Floating Venice, the world’s first underwater luxury vessel resort at Cityscape Global. Valued at 2.5Bn AED (680m USD), The Floating Venice will be located in […]

15 Guest Satisfaction Survey Terms Demystified

13th September 2017

The insights gained from Guest Satisfaction Surveys are invaluable for hoteliers to identify what guests like/dislike and why. By acting quickly and efficiently on this feedback, hotels can deliver service […]

Coolest Hotels in the Wild: From Glass Pods in New Zealand to Luxury Tree Houses in Thailand | independent.co.uk

12th September 2017

These days, a bed, clean sheets and a mini bar isn’t enough to impress; modern travellers are searching for the most unique getaway, an experience that really kicks their trip […]

California hotel will deliver 10-pound doughnut to your room | foxnews.com

12th September 2017

Dough-nut disturb, because your wildest pastry fantasies are about to come true. Thanks to an objectively sweet promotion from the J.W. Marriott Desert Springs Resort & Spa in Palm Dessert, […]

London Tourism Expects Further Investment And Promotion | tourism-review.com

12th September 2017

It has become a tradition over the last four years: the mayor of London launching the autumn cultural season of the British capital in the presence of several hundred VIPs […]

Four Seasons Launches First Pop Down

12th September 2017

With all eyes on Toronto during the city’s annual film festival, Four Seasons Hotels and Resorts staged a surprise four-day experience highlighted by a one-night only celebration of artistry and […]

Choice Hotels Teams Up with the American Red Cross and Boys & Girls Clubs of America for Natural Disaster Recovery Efforts

12th September 2017

Choice Hotels International, Inc. (NYSE: CHH), one of the world’s leading hotel companies, is donating up to 1,250 free hotel nights to the American Red Cross and Boys & Girls […]

12 hotels where animals are part of the package | cnn.com

12th September 2017

Luxury bedding and hot tubs are all well and good, but when did you last check into a hotel with real creature comforts — provided by real creatures? From herons […]

Why your next data hire should be a neural network

12th September 2017

Although Artificial intelligences (AI) are a long way from truly emulating the human brain and replacing your data analysts, they are taking their first steps and should definitely be a […]

What Makes Your Guests The Promoters Of Your Brand?

12th September 2017

Are your guests willing to recommend your hotel to a friend, family member or colleague? If yes, then you are probably on the right path. Net Promoter Score (NPS) is […]

Selecting the right Hotel Direct Distribution Solutions

12th September 2017

As a Hotel Manager/Director, have you ever felt uncertain or slightly overwhelmed by the number of partners and tools you need to manage to properly market your hotel? Read the […]

What do guests want from a modern city hotel?

12th September 2017

If you flip through your grandparents’ old photo albums, you’ll notice that their vacation pictures look very different to yours. While they may have captured the moment they sat down […]

Twitter Can't Sell Your Products, But Here's How To Use It As An Effective Marketing Tool | forbes.com

12th September 2017

Twitter is rarely going to sell your products or services. But it is an unprecedented tool for selling. To understand why, you need to look at how selling works today. […]

Swiss-Belhotel International Partners With Gulf Air's Falconflyer Programme

11th September 2017

Bahrain — Swiss-Belhotel International has joined Gulf Air’s FalconFlyer (loyalty / frequent flyer) programme awarding the national carrier’s FalconFlyer members 200 miles for every night’s stay at participating Swiss-Belhotel properties […]

AETHOS Examines the HR issues for Lodging Companies Considering the Cruise Sector

11th September 2017

AETHOS Managing Director Thomas Mielke spearheads a profound look at the human resources staffing and skill set issues and challenges that are faced in the cruise sector. This is the […]

VIDEO: Celebrating 90 Years: An HSMAI Video Story

11th September 2017

Take a journey through 90 years of innovation as HSMAI celebrates 90 years of fueling sales, inspiring marketing, and optimizing revenues for hotels and their partners. Read the full article […]

Lodging Interactive Launches End of Summer Website Sale

11th September 2017

Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced its End of Summer website sale program. Through the program Lodging […]

HSMAI Celebrates 90th Anniversary, Honors Leaders

9th September 2017

The Hospitality Sales and Marketing Association International (HSMAI) celebrated 90 years of fueling sales, inspiring marketing, and optimizing revenue, and honored current leaders and chapters at HSMAI’s 90th Anniversary Celebration […]

Skift Announces Final Line-Up of Speakers and Sessions for Skift Global Forum

8th September 2017

Skift Inc., the largest travel industry intelligence and marketing platform, today announced the final list of confirmed speakers and sessions for its flagship event, Skift Global Forum. The annual conference, […]

OpenTravel at the IATA NDC Hackathon 2017, Silicon Valley

8th September 2017

OpenTravel Alliance (OpenTravel) attended and participated in the International Air Transport Association (IATA) New Distribution Capability (NDC) Hackathon from August 25-27, 2017 at the LinkedIn headquarters in Sunnyvale, California USA. […]

Ex-England and Harlequins captain Nick Easter to be guest speaker at HOSPACE2017 Gala Awards Dinner on 2 November

8th September 2017

Former England number eight and Harlequins captain Nick Easter is to be the guest speaker at the HOSPACE2017 Gala Awards Dinner on 2 November at the Royal Lancaster London, W2 […]

ALICE Announces Acquisition of GoConcierge

8th September 2017

ALICE, an operations platform that empowers hotels to deliver a better guest experience through consistently excellent service, announced today the acquisition of GoConcierge, a leading concierge software platform. Read the […]

INTEREL secures 10m growth capital to fuel expansion of its Internet of Things (IoT) solutions for the hospitality industry

8th September 2017

Paris, 7th September 2017 – Jolt Capital SAS, an independent and growing private equity firm, regulated by the Autorite des Marches Financiers (AMF), has announced the investment of 10 million […]

U.S. Domestic Travel And Road Trips On The Rise

7th September 2017

According to MMGY Global’s 2017 Portrait of American Travelers, domestic vacations now make up 85 percent of total American vacations; and during the past 12 months, 13.9 million more vacations […]

How travel brands are using deep learning to get ahead

7th September 2017

The report, which is free to download now, examines the role that deep learning can play in travel and finds that far from being a futuristic concept, the machine learning […]

Maestro PMS Integrates with Listrak Digital Marketing to Increase Bookings, Guest Loyalty

7th September 2017

Markham, Ontario Maestro PMS announced it completed integration with the Listrak hospitality data platform. Read the full article at HSMAI Global…

For the 4th Time, Milestone, Inc. Appears on the Inc. 5000 list, Ranking No. 4180 with Three-Year Sales Growth of 64%

6th September 2017

Inc. magazine today ranked Milestone, Inc. number 4,180 on its 36th annual Inc. 5000, the most prestigious ranking of the nation’s fastest-growing private companies. The list represents a unique look […]

The Marriott family American Dream: From "Hot Shoppes" to hotels – cnn.com

6th September 2017

“What do you think we should do?” It’s a question that has guided hotel heir Bill Marriott Jr. as he led his family’s business, Marriott International Inc., for half a […]

Can deep learning change travel and tourism?

6th September 2017

Travel could be one of the main beneficiaries of rapid advances in Artificial Intelligence (AI) learning techniques as struggles to utilise huge amounts of data in order to understand complex […]

SiteMinder partners with PriceTravel Holding and Despegar, says it is committed to Latin America's hotels

5th September 2017

Four months since announcing Chile’s RQ Grupo Hotelero as its 26,000th customer, the global hotel industry’s leading cloud platform, SiteMinder, today reveals it is more committed than ever to supporting […]

HSMAI Region Europe welcomes TripAdvisor onto three new Advisory Boards

5th September 2017

HSMAI Region Europe today announced that TripAdvisor has joined three new advisory boards: Service Operation, focusing on HSMAI Region Europe’s newly-developed “Winning for Customers The Service Pledge” programme; the Customer […]

Dusit International opens new Global Sales Office in India

4th September 2017

Dusit International, one of Thailand’s foremost hotel and property development companies, has opened a new Global Sales Office (GSO) in Mumbai, India, to promote Dusit Hotels & Resorts to the […]

Forbes Names Marriott International One of the World’s Most Innovative Companies

4th September 2017

Marriott International, Inc., was recently named to the Forbes 2017 World’s Most Innovative Companies list. (Excerpt)

Marriott International Activates NBA Partnership Across Four Continents

4th September 2017

Marriott International, the world’s leading lodging company, is continuing its relationship with the National Basketball Association (NBA) to serve as the official sponsor of several marquee events, including the NBA […]

This is the excerpt - non members can see.

Member only post excerpt

4th September 2017

This is the excerpt – non members can see.

RoomKeyPMS Continues Long-Term Partnership with Duetto to Provide Open Pricing Solutions for Hoteliers

2nd September 2017

VANCOUVER, August 31, 2017 RoomKeyPMS has integrated with Duetto to serve hotels with industry leading revenue and property management software solutions. The hospitality companies are now announcing the partnership publicly, […]

Do Comp Sets Matter? Report from fifth annual Revenue Strategy Summit – hotelbusiness.com

2nd September 2017

At the fifth annual Revenue Strategy Summit, held here at the Renaissance DC Downtown hotel this week, Kalibri Labs CEO and co-founder Cindy Estis Green posed a question: How much […]

Can Saudi Arabia Build a Popular Tourist Destination?

2nd September 2017

Tourism in the Middle East has long been dominated by the high-end resorts in Dubai, Egypt and Jordan yet they could soon have a new challenger in their midst. Saudi […]

How Hospitality Brands Can Win With Millennial Parents Through Conscious Capitalism – forbes.com

2nd September 2017

Where they were once mostly indebted students living with their parents, many millennials today have spouses, families and, collectively as a cohort, hundreds of billions of dollars in spending power. […]

Facebook & Instagram help put African tourism on the social media map

1st September 2017

Attending the Annual World Tourism Conference in Rwanda, Facebook (www.Facebook.com) and Instagram representatives were in Kigali this week (28-31 August) to discuss and explore ways in which social media can […]

Start-ups are transforming the way people choose their vacation activities

31st August 2017

A variety of start-ups have moved in to the tours and activities to capitalize on the fastest growing sector in travel, opening up new experiences for consumers and ways for […]

5 Reasons You Can't Miss EyeforTravel North America in Las Vegas this Year

31st August 2017

On October 19, EyeforTravel will kick off its 19th annual North American summit the only travel conference in America that guarantees you will walk away with actionable insights & take-aways. […]

New Cendyn Report: Personalizing the Guest Experience

31st August 2017

Hotels and their amenities are designed to provide guests with a truly unique experience, and your hospitality marketing should do the same. With the advancement of Hotel CRM and digital […]

Vizergy Digital Marketing System Technology Stack Selected for Case Study by Nation's Fastest Growing Data Centers

31st August 2017

Peak 10, the industry leader in IT infrastructure and security, highlights Vizergy’s successful partnership in new case study. Vizergy provides stability, reliability and security to hospitality clients by combining proven […]

Frasers Hospitality Unveils Refreshed Modena by Fraser Brand

31st August 2017

Frasers Hospitality, a division of Frasers Centrepoint Limited, is enhancing and refreshing its Modena by Fraser serviced residence brand as part of its commitment to meeting the evolving needs of […]

HSMAI Celebrates Adreana Bailey and Jane Pearsall as Hotel Sales Professionals of the Year

30th August 2017

The Hospitality Sales and Marketing Association International (HSMAI), which is celebrating 90 years of fueling sales, is pleased to announce the HSMAI Hotel Sales Professional of the Year Award recipients. […]

ALICE Raises $26 Million Series B Funding from Expedia, Inc.

30th August 2017

New York, NY, August 30, 2017 ALICE, an operations platform that empowers hotels to deliver a better guest experience through consistently excellent service, announced today it has secured $26 million […]

8 Steps to Transform the On-Property Guest Experience

30th August 2017

Optimizing on-property guest experience is increasingly important. In fact, it frequently sits at the top of priorities for most hoteliers. Today, StayNTouch, the leading innovator in mobile technology and Property […]

ITB Berlin – Springboard for South American start-ups

30th August 2017

The perfect way to achieve success: with the ‘Travelups! Startup Challenge’ on 31 October 2017 at the Feria Internacional de Turismo de America Latina (FIT) in Buenos Aires, Argentina’s start-up […]

Expedia's Loss Is Uber's Gain

30th August 2017

In any other industry, the sudden departure of two of its leaders in the space of 18 months might suggest something about the health of the sector. But online travel […]

Why everyone in travel is getting excited about tours and activities

29th August 2017

From the big online travel players, to airlines, to hotels, to a host of start-ups, tours and activities are seeing huge interest and investment according to EyeforTravel’s report, which is […]

The Future of Revenue Management- Performance Measurement Video

29th August 2017

In a study co-sponsored by IDeaS, Sherri Kimes was able to connect with revenue managers from around the world, gathering insights to discover the outlook for hotel revenue manager attributes […]

HFTP Announces Re-branded Annual Convention Formal Event, HFTP's Annual Tribute to Success

29th August 2017

Hospitality Financial and Technology Professionals (HFTP) is making some key updates to its Friday evening event at its upcoming Annual Convention, an event the association has produced since 1952. The […]

Rainmaker's Angie Dobney Demonstrates Revenue and Guest Loyalty Optimization Strategies at BITAC Casino Resorts 2017

29th August 2017

The Rainmaker Group (Rainmaker), the hotel revenue and profit optimization cloud, has been tapped to share expert insight on revenue optimization and guest loyalty with attendees at this year’s BITAC […]

Infographic: The Review Of Social Customer Service

29th August 2017

The summer is in full swing, and to brighten your mood further here is our recently published Review of Social Customer Service infographic. The infographic is the result of polling […]

What Spooked the U.S. Leisure Traveler?

28th August 2017

The U.S. leisure travel population fell to 145 million in 2016, decreasing for the first time since 2011. The decline came a year after leisure travel incidence surpassed the pre-recession […]

The decline of the Western tourist | chicagotribune.com

26th August 2017

Tis the season to go to Ibiza. Or Bali. Or Miami, or maybe just pack the car, round up the kids, and go to a nearby beach. August is, after […]

Building meaningful relationships with Data

25th August 2017

Building relationships with your guests is much like going on a blind date; so unpredictable, but so much potential. First, your matchmaking friend paints you a picture through general information; [...]

Marketing Meeting

Building an effective Digital Marketing Strategy

25th August 2017

Every hotel marketer knows that targeting guests and driving interest in your hotel and your brand can be tricky. It's a crowded market place, and you're not just competing with [...]

As Major Brands Rush to Re-Create Boutique Experience, Some Hotels Still Prefer to Go Big

25th August 2017

With the millennial generation holding an increasingly substantial amount of influence in the hospitality industry, many of the world’s largest hotel brands have become all too aware of the average […]

Comfort Hotel Brand Asks America "What's Your Waffle?"

25th August 2017

In celebration of National Waffle Day, Comfort Inn and Comfort Suiteshotels are asking breakfast lovers to raise their voices, and their forks, to help pick a new waffle flavor to […]

Deutsche Hospitality launches a WeChat presence in China

24th August 2017

This month has seen Deutsche Hospitality open up an account with WeChat in China. WeChat is one of the country’s leading mobile communication platforms and is used on a daily […]

Tours and activities market powering ahead

24th August 2017

The report, which is free to download now, finds that tours and activities providers are experiencing growth rates of between 9% and 30% as the sector benefits from a growing […]

Why Managing your Hotel’s Digital Assets Saves Time and Money

24th August 2017

Read the full article at HSMAI Global…

Maestro PMS Earns Repeat Business from Clients with Growing Portfolios

24th August 2017

Attendees at the 2017 STR Hotel Data Conference in Nashville learned the hospitality industry is enjoying its 7.5 year of RevPAR growth with two more solid years forecasted. Successful independent […]

Small Luxury Hotels Of The World Announces New Hotels of August 2017

24th August 2017

Small Luxury Hotels of the World is delighted to welcome five new independently-minded hotels this August in Iceland, Greece, Croatia, Tallinn, New York State and Taiwan. Offering everything from historic […]

Duetto and Constance Hotels & Resorts Announce Revenue Strategy Partnership

24th August 2017

Duetto, the hospitality industry’s leader in Revenue Strategy technology, has partnered with Constance Hotels & Resorts to bring the firm’s cloud-based solutions to the seven Constance resorts in luxury destinations […]

UNWTO Launches Travel.Enjoy.Respect' Campaign

24th August 2017

In the framework of the International Year on Sustainable Tourism for Development, 2017, the World Tourism Organization (UNWTO) is launching a consumer-oriented campaign aimed at raising awareness of the value […]

TrustYou Appoints Alex Tan As New Senior Director Enterprise Sales To Continue Industry Growth in APAC

23rd August 2017

TrustYou, the world’s largest guest feedback platform, continues to expand its international influence in the area of hospitality by naming Alex Tan the new Senior Director Enterprise Sales for the […]

Mike Level image

Iconic Leadership, Innovation by Necessity, the Human Resource, and Mindset with Mike Leven

23rd August 2017

Lodging Leaders have interviewed one of HSMAI’s greatest supporters, who is one of the industry’s most experienced hoteliers. Michael Allen Leven, also known as Mike, has served the hospitality industry […]

Branding Packages

6th August 2017

Networking Events

Networking Events

6th August 2017

Sample HSMAI Publication

Publications & Research

6th August 2017

Hospitality Executive Roundtables & Think Tanks

Executive Roundtables

6th August 2017

Training Workshops

Training Workshops

6th August 2017

Image Hong Kong Skyline

The Future of Hotel Distribution in Asia: The Opportunities

6th August 2017

The Opportunities for Hotel Distribution in Asia Opportunities that have arisen as a result of the dynamic changes taking place in hotel distribution, marketing and technology in Asia. {{ vc_btn: [...]

Marina Bay Sands contributes to the development of HSMAI Southeast Asia Chapter

24th July 2017

Marina Bay Sands contributes to the development of HSMAI Southeast Asia Chapter McLean, VA & Singapore (April 24, 2015) Marina Bay Sands has made a US$180,000 grant to the Hospitality [...]

Price, Reviews and the Business Traveller

Price, Reviews and the Business Traveller

9th July 2017

Price, Reviews and the Business Traveller By Dr Kelly McGuire, Vice President, Advanced Analytics, Wyndham Destination Network Co-authored by Breffni Noone, Assistant Professor, Pennsylvania State University School of Hospitality Management [...]

Standalone Hotels: Stop Copying Brands, Start Thinking Smarter

Standalone Hotels: Stop Copying Brands, Start Thinking Smarter

Debunking Commercial Strategy Myths

Debunking Commercial Strategy Myths

Rising Above Uncertainty – How Tomorrows Hotel Leaders are Taking on Today’s Challenges

Rising Above Uncertainty – How Tomorrows Hotel Leaders are Taking on Today’s Challenges

Commercial Strategy is Evolving, so is our Annual Conference

Commercial Strategy is Evolving, so is our Annual Conference

[On-demand webinar] Cendyn & Google present: Crash course on digital marketing for hotels in 2025

[On-demand webinar] Cendyn & Google present: Crash course on digital marketing for hotels in 2025

Travel Trends 2025

Travel Trends 2025

Capturing the Hearts of Gen Z and Millennial Travelers

Capturing the Hearts of Gen Z and Millennial Travelers

Setting New Standards: The Latest in Hotel Content Distribution

Setting New Standards: The Latest in Hotel Content Distribution

Doing More with Less: Navigating Talent Challenges in Distribution

Doing More with Less: Navigating Talent Challenges in Distribution

How Generative AI is Transforming the Travel Industry

How Generative AI is Transforming the Travel Industry

Impact of China’s reopening on pricing and demand

Impact of China’s reopening on pricing and demand

8 game-changing hospitality trends for 2025

8 game-changing hospitality trends for 2025

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