• Newsletter
  • HSMAI Academy
  • My account
  • Log In
  • Partnership
  • Membership
  • Events
    • All Upcoming Events
    • 2026 Commercial Strategy Conference Asia Pacific (ROC)
    • 2026 Resorts Marketing Conference Asia
    • Past Conferences
      • 2025 Resorts Marketing Conference Asia
      • 2025 Commercial Strategy Conference Asia Pacific (ROC)
      • 2025 Commercial Leaders Forum -Seoul
      • 2024 Revenue Optimization Conference Asia Pacific (ROC)
      • 2024 Digital Marketing Conference – SEA: Phuket
      • 2024 Commercial Leaders Forum KOREA
      • 2024 Commercial Strategy Conference INDIA
      • Other Past Events
  • Education
  • News & Insights
  • About
    • About HSMAI
    • Contact us
    • Commercial Advisory Board
    • Australia/ Pacific Chapter
    • Greater China Chapter
    • India Chapter
    • Indonesia Chapter
    • Japan ๆ—ฅๆœฌ
    • Korea Chapter
    • Singapore Chapter
    • Thailand Chapter
    • Vietnam Chapter
0

Cart

Your non-profit Hotel industry association Your non-profit Hotel industry association Your non-profit Hotel industry association Your non-profit Hotel industry association
  • Partnership
  • Membership
  • Events
    • All Upcoming Events
    • 2026 Commercial Strategy Conference Asia Pacific (ROC)
    • 2026 Resorts Marketing Conference Asia
    • Past Conferences
      • 2025 Resorts Marketing Conference Asia
      • 2025 Commercial Strategy Conference Asia Pacific (ROC)
      • 2025 Commercial Leaders Forum -Seoul
      • 2024 Revenue Optimization Conference Asia Pacific (ROC)
      • 2024 Digital Marketing Conference – SEA: Phuket
      • 2024 Commercial Leaders Forum KOREA
      • 2024 Commercial Strategy Conference INDIA
      • Other Past Events
  • Education
  • News & Insights
  • About
    • About HSMAI
    • Contact us
    • Commercial Advisory Board
    • Australia/ Pacific Chapter
    • Greater China Chapter
    • India Chapter
    • Indonesia Chapter
    • Japan ๆ—ฅๆœฌ
    • Korea Chapter
    • Singapore Chapter
    • Thailand Chapter
    • Vietnam Chapter

News Archive

Tag Archives for: "customer experience"
HSMAI the Hotel Commercial Leaders in APAC to discuss current opportunities and challenges
By Jackie Douglas
In Digital, Distribution, HSMAI AP News, Leadership, Marketing, Revenue, Sales, Talent and Leadership Development
Posted 21st February 2023

HSMAI the Hotel Commercial Leaders in APAC to discuss current opportunities and challenges

READ MORE
Revenue Managers vs The Smart Traveller โ€“ Let the Games begin
0
By C.S. Ramachandran
In Asia Pacific, Revenue
Posted 9th August 2018

Revenue Managers vs The Smart Traveller โ€“ Let the Games begin

READ MORE
Inspire Future Travelers with Trip Consideration, Facebook’s New Ad Feature – mdgadvertising.com
0
By HSMAI Global
In HSMAI
Posted 27th April 2018

Inspire Future Travelers with Trip Consideration, Facebook’s New Ad Feature – mdgadvertising.com

When planning a future trip, many people may have a beach getaway or hiking adventure in mindbut they still may be wondering where to go. With Trip Consideration, Facebook is […]

READ MORE
Palace Resorts Uses Eye Tracking in New Marketing Campaign to Make Sure Inspired Travelers Never Lift a Finger
0
By HSMAI Global
In HSMAI
Posted 16th April 2018

Palace Resorts Uses Eye Tracking in New Marketing Campaign to Make Sure Inspired Travelers Never Lift a Finger

Palace Resorts, a luxury all-inclusive resort brand in Mexico and the Caribbean, offers guests a world of luxury and amenities, worry-free, without lifting a finger. This mission is extended to [...]

READ MORE
Do you know the factors that affect guest experience?
0
By HSMAI Global
In HSMAI
Posted 10th April 2018

Do you know the factors that affect guest experience?

Customer experience is one of the most important factors affecting positive customer behaviour such as loyalty and personal recommendation. In the hospitality industry, customer satisfaction can [...]

READ MORE
0
By Jackie Douglas
In Digital
Posted 20th December 2017

Why customer experience is such a hot topic in travel

READ MORE
Information

Privacy Policy

Terms of Service

Contact HSMAI

Signup to Monthly Insights Newsletter

Conferences

2026 Commercial Strategy Conference Asia Pacific

2026 Resort Marketing Conference Asia

Education

Certifications

Online Training

Resources
© HSMAI 2019
Contact Us

Send us a message for any queries you have about HSMAI Asia Pacific and we'll get back to you as soon as we can.

Start typing and press Enter to search

We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it. Read more