MINI ROUNDTABLE DISCUSSIONS
We placed a strong emphasis on the power of collaborative learning and networking, and this was where the Mini-Roundtable Discussions proved highly effective.
These Roundtables provided a unique opportunity for engaging, face-to-face conversations between host facilitators and delegates.
Part of the annual HSMAI Commercial Strategy Conference is an invitation-only Roundtable Discussion between Commercial Leaders of Hotels in APAC. This includes big global brands as well as local brands around the region. The forum discusses the current challenges and opportunities facing hoteliers in the APAC region. It was a fascinating conversation and highlighted the pain points hoteliers are dealing with in the current environment.
Facilitated by:
Thinking about restructuring your commercial teams? Join Clara Lee and Will Browne from Pan Pacific Hotels Group for a dynamic discussion on the criteria for the Commercial Leader role. Share your thoughts, gather diverse opinions, and explore various perspectives on this topic. Engage with peers and gain valuable insights!
Article by:
In an increasingly competitive hospitality landscape, standing out is no longer just about having the best rates or the most luxurious amenities—it’s about having a clear strategy that aligns with your brand, your guests’ expectations, and the evolving booking journey. Whether you’re competing with nearby hotels, dominant OTAs, or well-connected travel agents, the challenge lies in differentiating your offering while maintaining profitability and control.
This roundtable will be an open, interactive discussion where everyone is encouraged to contribute. We’ll collaboratively explore practical strategies that independent hotels and hotel groups can use to sharpen their competitive edge. Bring your experiences, challenges, and questions—we’ll share ideas on balancing distribution channels, enhancing direct booking offers, building guest loyalty, and leveraging unique selling points. The goal is for each participant to leave with actionable insights and new perspectives tailored to their specific market challenges.
Article by:
In today’s matrixed hospitality organizations, leaders often need to drive initiatives and secure buy-in across functions without having formal authority. This discussion explores practical strategies for influencing stakeholders—such as leveraging data-driven storytelling, aligning with shared goals, building cross-functional alliances, and using empathy to understand and address concerns. By mastering these techniques, hospitality leaders can effectively champion their commercial plans and foster a culture of collaboration and trust.
Article by:
Explore in an open discussion how hotel revenue leaders’ role is changing with advancement in technology & data automation. Let’s discuss together how revenue management can contribute to the commercial success of a hotel and how revenue leaders should position themselves among other senior executives.
The takeaway is, by adapting to technological changes and emphasizing their role in driving overall commercial success, revenue leaders can secure their place as vital contributors to the overall strategy and performance of their hotels.
Article by:
In today’s challenging market, with demand plateauing and costs rising, hoteliers must go beyond traditional revenue management to protect and grow profit. This roundtable will explore the concept of Total Profit Optimization (TPO) – a strategy that shifts focus from top-line revenue to bottom-line results across all departments. From rooms and F&B to spa, events, and ancillary services, we’ll discuss how aligning commercial and operational strategies can unlock untapped profitability.
Hosted by Joey Kang with Otelier, this conversation will draw on real-world insights and experiences. Attendees will share experiences, challenges, and successes in implementing more holistic profit strategies – and walk away with fresh ideas and actionable approaches to drive performance across their properties.
Article by:
How can we better leverage first-party data to influence direct bookings, increase profitability, and generally use data to our advantage. What strategies, processes, and systems might be required, is it easier than we think? One thing is clear, personalisation works.
In this discussion group, we’ll explore how using guest data and personalisation is evolving, whether we’re all doing it (or not), what are the challenges & opportunities, and how we can potentially simplify or automate to get better results easier.
Article by:
Having trouble with your data? Does it sometimes seem to be incorrect and you don’t know why? Join Pallavi and others for a chat about how to find out.
Article by:
Food & Beverage operations contribute a substantial share of overall hotel revenue, particularly in lifestyle and urban properties. Yet, F&B has historically been treated as the “prodigal child” of hospitality revenue management—underappreciated, under-measured, and under-optimized. As pressures on profitability increase, and technology finally catches up, F&B revenue management is poised for a renaissance.
This roundtable brings together commercial leaders, operators, and innovators to explore how we can break old paradigms, elevate F&B revenue strategy, and unlock value through data, design, pricing, and digital enablement.
Article by: