HSMAI Roles: HSMAI Asia Pacific Advisory Board & Certified HSMAI Trainer in Revenue, Distribution & Reservations Sales Conversion.
Shannon Knapp established SKNapp Consulting in January 2015 to capitalize on her 27 year career in hotels and contact centre management.
At Carlson Hospitality Worldwide, in the USA and in Australia, Shannon delivered industry-leading results in reservations services contact centres and hotel distribution support teams.
Shannon is an accomplished and results-oriented professional with both executive level and operational hotel experience leading multifunction teams at Mirvac Hotels and Resorts and at Accor Hotels Asia Pacific, producing operational excellence and strong profit outcomes.
Shannon is also a product consultant at SiteMinder where she works with enterprise distribution product development teams.
DOWNLOAD: Diary for a successful Hotel Revenue Manager
COURSES: Shannon is the author of many of the Revenue Management online courses in the HSMAI Library.
HOTELIER HUDDLE PODCAST
Shannon Knapp from the hospitality industry, she recently launched a podcast called Hotelier Huddle. Each episode features conversations with hotel and hospitality leaders about revenue management, leadership, commercial strategy, and career development in hotels.
You can find it on:
