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  • Partnership
  • Membership
  • Events
    • All Upcoming Events
    • 2026 Commercial Strategy Conference Asia Pacific (ROC)
    • 2026 Resorts Marketing Conference Asia
    • HSMAI Asia Pacific Awards
    • Past Conferences
      • 2025 Resorts Marketing Conference Asia
      • 2025 Commercial Strategy Conference Asia Pacific (ROC)
      • 2025 Commercial Leaders Forum -Seoul
      • 2024 Revenue Optimization Conference Asia Pacific (ROC)
      • 2024 Digital Marketing Conference – SEA: Phuket
      • 2024 Commercial Leaders Forum KOREA
      • 2024 Commercial Strategy Conference INDIA
      • Other Past Events
  • Education
  • News & Insights
  • About
    • About HSMAI
    • Contact us
    • HSMAI Asia Pacific Awards
    • Commercial Advisory Board
    • Australia/ Pacific Chapter
    • Greater China Chapter
    • India Chapter
    • Indonesia Chapter
    • Japan 日本
    • Korea Chapter
    • Singapore Chapter
    • Thailand Chapter
    • Vietnam Chapter

Service

Resources around the topic of Service in hotels and the hospitality industries.
Insights & thought leadership from global hospitality human resources executives
By Jackie Douglas
In Asia Pacific, Digital, Distribution, HSMAI, Insights - DO NOT USE, Leadership, News - DO NOT USE, Sales, Service
Posted 13th April 2021

Insights & thought leadership from global hospitality human resources executives

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What’s on the Minds of Hospitality HR Professionals in Asia Pacific?
By Jackie Douglas
In Asia Pacific, Digital, Distribution, HSMAI, Insights - DO NOT USE, Leadership, News - DO NOT USE, Sales, Service
Posted 18th September 2020

What’s on the Minds of Hospitality HR Professionals in Asia Pacific?

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COVID-19 & The Hotel Industry Worldwide
By Jackie Douglas
In Asia Pacific, Digital, Distribution, HSMAI, Insights - DO NOT USE, Leadership, News - DO NOT USE, Sales, Service
Posted 20th March 2020

COVID-19 & The Hotel Industry Worldwide

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A Revenue Leader’s Response in a Crisis – some reflections
By Jackie Douglas
In Asia Pacific, Digital, Distribution, HSMAI, Insights - DO NOT USE, Leadership, News - DO NOT USE, Sales, Service
Posted 13th February 2020

A Revenue Leader’s Response in a Crisis – some reflections

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The skill sets required by hotel marketers are rapidly changing.
By Charlene
In Digital, Leadership, News - DO NOT USE, Sales, Service
Posted 30th January 2020

The skill sets required by hotel marketers are rapidly changing.

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Restaurant Revenue Management Resources for Hotels
By Jackie Douglas
In Leadership, News - DO NOT USE, Sales, Service
Posted 23rd January 2020

Restaurant Revenue Management Resources for Hotels

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Hottest food and beverage trends in hotel dining for 2019
By Jackie Douglas
In Leadership, News - DO NOT USE, Sales, Service
Posted 19th September 2018

Hottest food and beverage trends in hotel dining for 2019

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By Jackie Douglas
In Insights - DO NOT USE, Service
Posted 16th July 2018

Winning tactics to help your hotel appeal to solo female travellers

Solo travel, particularly among women, is on the rise so your hotel needs to be aware of how to attract this special market. Here are some winning tips. Not only […]

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By Jackie Douglas
In Asia Pacific, Digital, Distribution, Global, HSMAI, Insights - DO NOT USE, Leadership, News - DO NOT USE, Revenue, Sales, Service, Singapore
Posted 24th October 2017

Asia’s Leading Hoteliers Collaborate to Create New ‘Revenue Ready’ Portal

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