CROSS-INDUSTRY INNOVATION: How Luxury Retail is Redefining Hospitality

At the most recent Commercial Strategy Conference in Singapore, Dr. Jinju Heo delivered a captivating session that bridged the worlds of luxury retail and hospitality. She revealed how the groundbreaking innovations of iconic luxury brands were transforming the way hotels approach guest experience, service, and brand storytelling.

Watch the session video to discover how to reimagine your hotel’s guest experience and lead in the era of sustainable luxury.