Top-ranked Wyndham Hotels & Resorts (NYSE: WH) brand duo, Microtel by Wyndham and Wingate by Wyndham, secured the highest guest satisfaction rankings in J.D. Power’s 2018 North America Hotel Guest Satisfaction Index Survey for economy and midscale hotel chains, respectively. With many of its brands earning J.D. Power-favorable rankings* – notably a double-digit overall satisfaction score increase and two-rank jump for Wyndham’s recently-acquired La Quinta midscale brand addition – the world’s largest hotel franchising company with nearly 9,000 hotels and 20 powerhouse brands continues commanding this respected study.Microtel reclaimed this year’s leading economy segment position, a distinction it’s achieved 15 out of 17 years, earning the brand more J.D. Power accolades than any other economy hotel name and underscoring its “brilliantly-efficient” advantage. Wingate, the company’s midscale hotel brand built for connected travelers seeking balance in work and life, once again earned top segment honors for the fourth straight year.”Whether for business or pleasure, we know travel is an important part of life – that’s why we maintain such a strong focus on ensuring that quality accommodations and positive guest experiences are attainable at every price point,” said Geoff Ballotti, president and CEO, Wyndham Hotels & Resorts. “With three of the top four economy brands and three of the top four midscale brands represented by brands of the ‘by Wyndham’ family – we are continuing to provide some of the best lodging accommodations in the industry, making hotel travel affordable, valued and possible for all.”Determined by hotel travelers, the J.D. Power Guest Satisfaction Index Survey measures seven key experience factors on a 1,000 point scale: reservation; check-in/check-out; guest room; food and beverage; hotel services; hotel facilitates; and cost and fees.
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